Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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New Zealand Couriers

Underticketer

  • Posted 1w ago
  • On Site
  • Part Time
Location

Wellington

Job Description

We are New Zealand’s leading courier company, entrusted with helping Kiwis with their deliveries for over 50 years. We are the largest subsidiary of the Freightways Group, we employee over 1,200 employees, and 550 independent contractors in 25 locations across New Zealand. We pride ourselves on our passionate team, innovative systems and friendly, results-focused service.

The Role

With your strong attention to detail, you will be able to efficiently capture, scan and record all under ticketed freight onto our internal database to a high level of accuracy.

As an essential business, it is imperative you are a motivated, reliable, punctual, and fit individual, who thrives working within teams and autonomously. With a sense of humour, strong work ethic and ability to prosper in fast-paced environments, you will be the perfect addition to our Revenue Recovery Team.

Hours for this role are Monday to Friday 2pm to 6pm at our Wellington Branch.

Key Attributes

  • Self-motivated
  • Excellent communication skills
  • Physically fit (able to lift up to 25kgs)
  • Strong focus on Health and Safety
  • Sound knowledge of local and regional NZ geography


Benefits

  • Free onsite parking
  • Incentive scheme
  • Work in a dynamic, rewarding, challenging work environment with an established company
  • Permanent part-time role with career development opportunities at NZ’s leading courier company
  • Work part of the Freightways Group of companies with options for internal transfers



All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check.

Apply Now, show us what you’ve got and join a dedicated team and well established company. Include your CV and cover letter detailing your experience and suitability for this great opportunity.

Hard Skills Required

  • Data Entry and Database Management
  • Knowledge of NZ Geography
  • Physical Fitness
  • Health and Safety Awareness
  • Basic IT Skills

Soft Skills Required

  • Attention to Detail
  • Reliability
  • Communication
  • Adaptability
  • Teamwork

Benefits and Perks

  • 📈
    Professional Development
  • 💹
    Employee Stock Purchase Plan
  • 💚
    Counselling Services
  • 🎖
    Long Service Rewards
  • 🅿
    Free Parking
  • 🧕
    Inclusive Workspace

Job Schedule

  • Monday to Friday

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.