Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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BNZ

Senior Analyst Programmer

  • Posted 4w ago
  • Hybrid
  • Full Time
Location

Wellington

Job Description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

We have an opportunity to join our Financial Crime Technology team as Senior Analyst Programmer - Robotics. This is a chance to be part of the team at the forefront of transforming the banking experience through technology.

Mō te Tūranga | About the Role

We sat down with our Principal Pega System Architect, and they let us know the following about the role.

What are some of the tasks the person in this role will complete?

  • Maintaining and evolving the automation platform (Blue Prism)
  • Analysing functional and non-functional requirements in order to design and perform the appropriate development strategy
  • Clearly communicating the strategy & the plan to the business and the team.
  • Participating in agile ceremonies including stand up, retrospective, planning and demonstration and assisting the team to deliver on its commitments.


What is the team culture and environment like?

A fun, diverse, supportive and talented team.

What projects / work will the candidate be working on now and into the next year?

The focus in this role will be the Blue Prism upgrade, reviewing the future strategy for process automation and looking at business opportunities across BNZ initiatives.

What do we want you to know before you apply?

Change is constant, you will need to be flexible and adaptive with a Growth mindset.

What attributes will this person display in order to be successful in this role?

We are looking for someone who has this growth mindset, the flexibility to work in a T Shaped team and is a great team player. A willingness to turn up every day with these attributes for our customers and colleagues alike is essential.

What specific tech skills would be beneficial?

  • Process Automation
  • Blue Prism
  • Robotics
  • Pega
  • Power Automate
  • Azure


Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

Please note that due to the Christmas /Summer holiday period, applicants for this role will be contacted from 21 January 2025.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Hard Skills Required

  • Blue Prism Automation
  • Robotic Process Automation
  • Pega Systems Architecture
  • Power Automate Expertise
  • Azure Cloud Platform

Soft Skills Required

  • Growth Mindset
  • Adaptability to Change
  • Strong Communication Skills
  • Team Collaboration
  • Problem-Solving Expertise

Benefits and Perks

  • 📱
    Discounted Phone or Internet Plans
  • 🩸
    Free Period Products
  • ⏰
    Flexible Work
  • 🏎
    Competitive Salary
  • 🩺
    Health Insurance
  • 🧕
    Inclusive Workspace
  • 🎉
    Employee Discounts and Rewards
  • 🏛
    Fully Paid Jury Service
  • 🤱
    Extended Parental Leave
  • 🏥
    Subsidised Health Insurance
  • ⛑
    Uniform Provided
  • 💼
    Life Insurance
  • 🚶
    Ease Back to Work
  • 🧠
    Mental Health Workshops
  • 🏘
    Work from Home
  • 📣
    Referral Bonuses
  • 💯
    Employee Mentoring Program
  • ⚖
    Work-Life Balance Support
  • 💚
    Counselling Services
  • 🌿
    Wellness Program
  • 📈
    Professional Development

Job Schedule

  • Monday to Friday

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.