Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Golden Bay

Service Centre Operator

  • Posted yesterday
  • On Site
  • Full Time
Location

Auckland

Salary

$30 /hr

Job Description

At Golden Bay, we ensure our operations meet all safety and quality standards, keeping schedules on track and ensuring customer satisfaction. We're looking for someone who pays attention to details and enjoys making things run smoothly.


Our Role

Our job is to create great cement products quickly, stick to schedules, and provide excellent customer service. You'll assist in maintaining operations, ensuring safety, and supporting our team to deliver quality products. If you set high standards and love teamwork, this role is for you!

Based at our Service Centre in the heart of Tāmaki Makaurau your view will be one of the best, especially when you take a climb up the silos!

Teamwork is highly valued, and your role plays a crucial part in it. The position involves physical tasks, including heavy lifting, as materials are handled regularly.


What's in it for you?

  • Hourly pay rate $30.00
  • Range of staff discounts – PlaceMakers/Mico, PBTech, Southern Cross + more
  • Employee Education Fund – Available to all permanent employees & your immediate whanau
  • Market leading Parental Leave Policy that will make it easier for our employees to become parents while working at Golden Bay Cement.
  • We want to train you up to be a cement all-rounder, so the opportunities are endless. Having a good mechanical aptitude, this role offers the right person the opportunity to get your foot in the door with a business that can offer you real future career opportunities


What You Will Bring

Full clean Driver’s Licence required. F endorsement & Forklift licence is preferred although we can provide support for the right candidate.

While experience in dispatch operations will be advantageous to this role, it will also be important you are you are able to demonstrate:

  • A commitment to making great cement products on time.
  • Can-do attitude.
  • Attention to details to get things done.
  • Providing excellent customer service is important, leaving a good impression.
  • Ready to contribute and be part of a team.



Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.

Hard Skills Required

  • Forklift Operation
  • Mechanical Aptitude
  • Dispatch Operations (Advantageous)
  • Attention to Detail
  • Customer Service

Soft Skills Required

  • Teamwork
  • Can-Do Attitude
  • Adaptability
  • Safety Awareness
  • Communication

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 📈
    Professional Development
  • 🅿
    Free Parking
  • 🚶
    Ease Back to Work
  • ⚰
    Funeral Cover
  • 🍺
    Free Drinks
  • 🧕
    Inclusive Workspace
  • 🎉
    Employee Discounts and Rewards
  • 💚
    Counselling Services
  • 🎖
    Long Service Rewards
  • ⚧
    Gender Transition Support

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.