Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Greenlight Recruitment

Customer Service

  • Posted 4d ago
  • On Site
  • Full Time
Location

Christchurch

Salary

$80  -  $90 k/yr

Job Description

ABOUT THE COMPANY
A privately owned New Zealand freight forwarder who now have offices in other countries. A full service forwarder well known in the industry.

ABOUT THE ROLE
Working within a small but busy Import Customer Service team, this role involves providing day to day support to Operations and the Customer Services team and Key Account clients. This includes accurate and on-time processing of shipment orders, and providing the highest levels of expertise and service at all times.

ABOUT YOU
The role is within the freight forwarding industry so we do require this experience along with the below attributes;

  • Calm under pressure
  • A sense of humour to fit in with the team
  • Excellent time management and organisational skills
  • Think outside the box and use your initiative
  • Attention to detail
  • A team player with the ability to work well under pressure
  • Excellent communication; verbal & written
  • Pro-active and resourceful with excellent time management
  • EDI Enterprise (Cargowise) experience preferred but not essential

Hard Skills Required

  • Freight Forwarding
  • Shipment Processing
  • EDI Enterprise (Cargowise)
  • Time Management
  • Organizational Skills

Soft Skills Required

  • Communication
  • Teamwork
  • Problem-Solving
  • Initiative
  • Attention to Detail

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.