Call Centre And Customer Service, New Zealand

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Auckland Council

Recreation Team Member│ Manurewa Pool and Leisure Centre

  • Posted 4d ago
  • On Site
  • Part Time
Location

Auckland

Salary

$27 .80/hr

Job Description

Date: 17 Dec 2024
Location: South Auckland, NZ, 1010
Company: Auckland Council

He angitūtanga: The opportunity

  • $27.80 per hour - fantastic benefits, including free use of the facility.
  • Foot in the door to the recreation industry, all training is provided.
  • Fixed-term, part-time opportunity


Situated in our Manuwera Leisure Centre as a Recreation Assistant no two days will be the same! You’ll help us deliver an exciting range of activities and school holiday programmes, from to other sporting activities, and more!

The Shifts:
15 hours per week (Monday - Friday 2.30 -5.30pm)

In this frontline role, your responsibilities will include, basketball refereeing, basketball coaching, delivering exceptional service to our customers and visitors supporting with the delivery of a variety of exciting programmes for children, helping the Centre maintain a caring, fun and safe fitness and leisure environment, assisting with Centre management with administration and operational duties; and supporting with Centre activities including sporting leagues and daily timetabled programs.

He kōrero mōu: About you
You’ll already be passionate about sports and recreation, and ready to step into a frontline customer service role. It goes without saying that you’ll be responsible when it comes to working with children. You’ll have a flexible approach and be able to use your initiative to facilitate suitable programs for kids. An enthusiastic team player, you’ll have a positive attitude and infectious energy and be committed to providing your customers with an exceptional experience.

Ideally, you’ll hold a First Aid Certificate and have an understanding of health and safety procedures. While previous experience working with children is beneficial, it’s not essential. Importantly, you’ll be committed to maintaining a high degree of professionalism in your work.

Shifts include: Monday-Friday and be OSCAR afterschool hours 2.30-5.30pm. Clean drivers license essential.

Ngā āhuatanga kei a mātou: What we offer
We support career path development and up-skilling our employees! Council offers a range of online courses, will support further development and help you explore other areas such as Lifeguarding, Fitness, Recreation Assistants and Customer Service.

As a Leisure Centre employee, you will enjoy free use of the facilities. To find out more about our Pool and Leisure Centres, please visit our website.

As we head into the holiday period, we will be reviewing applications in January 2025 and shortlisted candidates can be expected to be contacted the first week of January 2025.

Tono Mai: Apply Now!

You can find the position description here

Pay rate: $27.80 /hr
The official title for the role is Team Member

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Hard Skills Required

  • Communication Skills

Soft Skills Required

  • Coordination
  • Time Management

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 🎉
    Employee Discounts and Rewards
  • 📈
    Professional Development
  • ⚰
    Funeral Cover
  • ⏰
    Flexible Work
  • 🌿
    Wellness Program

Job Schedule

  • Monday to Friday
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.