Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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The Just Group

Assistant Store Manager - Smiggle NZ - Henderson

  • Posted Today
  • On Site
  • Part Time
Location

Auckland

Job Description

Working at Smiggle is a lot of fun. It may appear to be stating the obvious, but we sure are serious about it! We're always looking for bright, customer oriented people with retail experience who have a passion for our products, and are SUPER FUN.

ABOUT THE ROLE
This Sunday to Thursday, 27 hours per week role is for a bright and bubbly, customer orientated Smiggler! As our Assistant Manager you will work alongside the Store Manager to maximise sales opportunities through coaching, developing and providing feedback to your team.

To excel in this role you will have a passion for our products and be delighted by kids and parents alike. You will approach every day with an attitude of play!

  • Results Focused – you must have a strong sales focus and proven results.
  • Creative – you can maintain visual merchandising standards
  • A Strong Leader – you can lead, coach and develop your team members to smash their KPI's
  • Experienced – you have previous management experience in a fast paced environment
  • A Multitasker – you have the ability to prioritise and juggle a number of tasks at one time!
  • FUN!!! – you can do all of the above with a smile on your face and maintain a positive attitude


WHY SMIGGLE?
Smiggle is the ultimate retail destination for school, birthday and leisure products, and for kids of all ages. From backpacks and drink bottles, to gift packs and keyrings, Smiggle is the original creator of all things colourful, fun, unique and on trend.

Smiggle is known around the globe for its innovation, vibrant colours and unique graphics. We have products that shimmer, sparkle, glow, shine and in most cases, also smell delicious, Smiggle also offers:

  • Generous 50% staff discounts!
  • Annual salary reviews
  • A fun loving and close team
  • Rewards / incentives for super sales
  • An environment where great performance is recognised and rewarded
  • Opportunity to join our Future Leaders Program, designed to develop and train our future Store Managers


THE JUST GROUP
The Just Group is one of the leading fashion and apparel retailers in Australasia. With 7 iconic brands; Just Jeans, Jacqui E, Jay Jays, Portmans, Peter Alexander, Dotti, and Smiggle, we operate over 1,000 retail outlets across Australia, New Zealand, Singapore & the UK and employ more than 6,000 people!

Come and join Smiggle. They are the ultimate creators of colourful, fun, fashion-forward stationery. It’s the Smigglers in our retail team that make Smiggle what it is today! We can't do it without YOU!

Hard Skills Required

  • Sales Management
  • Visual Merchandising
  • Inventory Control
  • Multitasking
  • KPI Achievement

Soft Skills Required

  • Leadership
  • Customer Focus
  • Communication
  • Team Development
  • Positivity
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.