Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Healthcare New Zealand

Support Worker

  • Posted 2w ago
  • On Site
  • Full Time, Casual, Part Time
Location

Auckland

Salary

$23 .38  -  $29 .10/hr

Job Description

HealthCare NZ is a leading provider of in-home and community-based health, rehabilitation, nursing, mental health and disability support. Our aim is to support people to live as independently as possible, for as long as possible and to maintain their independence regardless of age, injury, illness or disability.

Are you looking to make a real difference in your community? We are currently looking for a empathetic and passionate support worker to work within our Community Services. Whether you are looking for flexibility around other commitments or would prefer regular rostered shifts, we have a variety of permanent (full-time and part-time) and casual options on offer.

What does a Support Worker do?

As part of a wider team, you will assist our clients to live as independently as possible, within their homes and community. You will help our clients to achieve their goals and reach their potential, through both practical and emotional support. Responsibilities can be varied and you will follow a care plan, which may include some or all of the below:

  • Meal preparation
  • Community outings and integration
  • Giving medication
  • Personal cares (showering, toileting etc)
  • Home management


What's in it for you?

We are committed to our employees and are proud to employ and train the best people in all areas of our organisation. We provide a career pathway for staff through the learning and development framework to achieve NZQA qualifications, which are fully funded. You will earn between $23.38 - $29.10 per hour, depending on experience and qualification.

This is an opportunity to join New Zealand's largest community healthcare provider with the potential to gain experience in a variety of disciplines including aged care, disability, mental health and rehabilitation. Whilst you will be part of a large national organisation, you will join a dedicated and close-knit team.

What are we looking for?

  • Attitude - a desire to help and support others, achieving excellence in all you do!
  • Previous healthcare or care-giving experience is desirable, although not essential
  • Excellent communication skills
  • Healthcare qualifications are advantageous
  • Most positions require a full NZ drivers' licence and your own reliable transport


At HealthCare New Zealand, we are passionate about creating an inclusive workplace that promotes and values diversity and reflects the communities we serve. If you are passionate about what you do and are interested in exploring a rewarding career with us, then we would love to hear from you!

Mēnā he tangata ngākaunui ana koe ki te tautoko i ngā momo tāngata, tēnā pea, kei konei he tūranga mōu.Tukua mai tō tono ki Healthcare NZ!

You must possess the right to work in New Zealand and a willingness to undergo police vetting and additional checks in order to be considered for this position.

Hard Skills Required

  • Personal Care Skills
  • Medication Management
  • Home Management Skills

Soft Skills Required

  • Empathy and Compassion
  • Communication Skills
  • Reliability and Flexibility

Benefits and Perks

  • ⏰
    Flexible Work
  • 💻
    Company Supplied Technology
  • 💚
    Counselling Services
  • 🧕
    Inclusive Workspace
  • 📈
    Professional Development
  • ❤
    Care and Appreciation

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.