Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Mico

P&P Coordinator

  • Posted 4d ago
  • On Site
  • Part Time
Location

Auckland

Job Description

The Role:
You will be stepping into our vibrant, fast-paced People & Performance team, reporting to our People & Performance Manager for Mico. This role will see you working with our branch network & support office functions to offer comprehensive & professional HR coordination support.

Daily you will be responsible for, however not limited to -

  • Manage the people inbox and provide a timely response to a wide variety of queries
  • Communicate with stakeholders around HR processes and policies
  • Creating and sending documents, ensuring consistency with policy & legislation
  • Onboarding new starters into our HR systems
  • Process and maintain all employee changes in our HR system to ensure data is accurate and always the ‘source of truth’
  • Running reports in our HR systems monthly/quarterly/annually as and when required
  • Providing administration support for annual HR events
  • Liaise with managers and employees to answer employment related queries


This is a permanent part -time role, offering 25 hours a week, Monday-Friday, based at our National office in Penrose.

About you:
We’re looking for someone who enjoys and thrives working at pace and wants to be part of a friendly and supportive team and looking to grow their career in HR.

  • Previous experience in Administration/coordinator role ideally within the HR space
  • Intermediate experience with Microsoft suite with a strong ability to learn new systems
  • Organised and able to work to deadlines with great attention to detail
  • Excellent communicator in both written and verbal form with a passion for customer service
  • Great at multitasking, excellent time management & solution focused
  • Self-starter who is eager to learn and grow in the HR space


Our Benefits:
Competitive salary & Staff-buying privileges
Access to Fletcher Building Group benefits, including paid parental leave & share scheme and Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us:
We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

Hard Skills Required

  • HR Coordination
  • Data Management
  • Microsoft Suite
  • Reporting
  • Onboarding

Soft Skills Required

  • Communication
  • Time Management
  • Customer Service
  • Multitasking
  • Problem Solving

Job Schedule

  • Monday to Friday
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.