Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Robert Half

Demand Planner

  • Posted 1mo ago
  • On Site
  • Contract, Full Time
Location

Auckland

Salary

$35  -  $40 /hr

Job Description

The Company
My client is a privately-owned FMCG New Zealand success story which operates in the New Zealand and Australian markets. The company’s environment is fast-paced and dynamic, with the New Zealand operations being very well-resourced. They offer modern, open-plan office space with parking, and a friendly and supportive team environment.

The Role
The role reports directly into the Demand Manager where you will support the wider business with two of the large key accounts within the retail space. You will work cross-functionally and so the ability to build on strong relationships with excellent communication is a must.

Your duties will include;

  • Liaises with suppliers to ensure stock is available in line with promotional activities
  • Maintains promotional forecasts for FMCG products in the customer's inventory management system
  • Ensures delivery schedules are in place so that there are minimal changes
  • Monitors and controls stock levels and purchase orders to improve service level
  • Effectively manages product changeovers in a timely manner.
  • Regular communication of relevant information regarding stock levels/ issues down to sku level
  • Provide admin support to ANZ Key Accounts team
  • Manages weekly and monthly account support processes such as paying invoices
  • Invoice coding – ensuring invoices are aligned with promotion expectations
  • Assist with IRI data reporting into commercial reviews



Your profile:
The ideal candidate will have proven experience working with inventory or stock within an FMCG operation. You will have strong communications skills verbal and written and you will come with a can-do attitude and ability to work at pace.

This is a multi-faceted role so you will be able to manage your time well with the ability to work under pressure and hit deadlines. Strong excel skills are a must as well as the ability to work across multiple systems.

How to apply
Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Kelsey Llewellyn in our Auckland office on 09-915-6700.


Job Reference No: 06900-0012966839

Job Schedule

  • Monday to Friday
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.