Call Centre And Customer Service, Wellington

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The New Zealand Automobile Association Incorporated

Insurance Consultant

  • Posted 3w ago
  • On Site
  • Part Time
Location

Lower Hutt

Job Description

What You'll Be Doing | Mō te Tūranga

As an AA Insurance Consultant, your key focus will be providing our customers with the right insurance products and extended services. You will be evaluating our customers’ needs, providing them with options and ensuring that they have the correct products that meet their needs.

This role is part-time (25 hours per week) worked Monday-Friday.


About You | Mōu

  • Proven insurance sales experience preferred (but not necessary) and the ability to achieve KPIs
  • Enjoys building mutually beneficial relationships
  • Able to learn quickly and thrive in a fast paced retail environment
  • Natural team player with great communication skills


What We Offer | Ngā āhuatanga kei a mātou

  • Competitive salary
  • A team who invests in your ongoing growth and development and provides access to online learning modules for free.
  • Discounts across our range of products, including insurance and free AA membership for you and your whanau
  • NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
  • An inclusive and diverse work environment


Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We’d love to korero to see if you might be a great fit for the role.

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

Internal candidates, please use the internal careers website to apply for this role.

Hard Skills Required

  • Insurance Sales Knowledge
  • Customer Needs Assessment
  • Product Matching
  • KPI Achievement
  • Retail Environment Adaptability

Soft Skills Required

  • Relationship Building
  • Quick Learning
  • Team Collaboration
  • Effective Communication
  • Adaptability

Benefits and Perks

  • 📣
    Referral Bonuses
  • 🧕
    Inclusive Workspace
  • 🏎
    Competitive Salary
  • ❤
    Care and Appreciation
  • 💚
    Counselling Services
  • 🎉
    Employee Discounts and Rewards
  • 🖥
    Computer Assistance
  • 🎂
    Birthdays Off

Job Schedule

  • Monday to Friday

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.