Call Centre And Customer Service Jobs in Wellington

• 1 x permanent, full-time position available.
• Position will be based at our central Wellington site.
• We're offering a competitive salary starting from, $111,020 to $133,696, depending on experience.

The Wellington Site is working with tamariki and whānau to make positive changes in our community. We need people who have knowledge, experience and who are deeply passionate about whānau wellbeing.

We acknowledge that there is much work to do but we are up for it. If you think you have what it takes, then apply to join our team here. Our Site works hard to do things differently within the foundation of a relational, inclusive, and restorative whānau-led approach focused on awhi and supporting whānau in mana-enhancing ways.

Mō te tūnga | About the role

As part of this role, you will need to lead, support, and supervise a team of social workers working across the central Wellington area. The team also works closely with Iwi and other government and non-government organisations, supporting our tamariki and whānau. The ability to build and maintain positive relationships across the multidisciplinary sector is of high importance. It is imperative that you are able to travel around the region as and when required.

The role requires you to identify the professional development needs of your team and ensure they are supported to grow their capability and practice depth. You will manage workflow and ensure that the right decisions are made in a timely manner.

Everything you do needs to reflect the values of Oranga Tamariki, and assure professional practice is aligned with our Practice Framework principles, operational policy, and practice standards. The role requires you to partner and collaborate with peer supervisors across the region, including the wider leadership team and understand the importance of your role in the wider operational setting.

Ngā pūmanawatanga ōu | What you will bring

The ideal candidate for this role is an experienced Supervisor who is working as such in Oranga Tamariki as a Supervisor (or who has recently been a Supervisor with Oranga Tamariki).

Key requirements of the role include:

• A full, clean, valid driver's licence
• Full registration with New Zealand's Social Work Registration Board (SWRB)
• A social worker qualification recognised by the SWRB
• Previous people management and/or mentoring experience is essential
• An ability to build and lead an effective team and be a team player
• A proactive approach that places the needs of tamariki front and centre in all decisions and actions.
• Excellent time management skills and ability to manage competing demands
• Knowledge of the principles and purposes of the Oranga Tamariki Act 1989
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture.

Mō mātou | About us

Oranga Tamariki - Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

Oranga Tamariki - Ministry for Children has a commitment of putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa, and we recognise that oranga is a journey.



Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development including internal and external supervision so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to make a real difference for the wellbeing of tamariki and rangatahi.



Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address. If you have any questions about role, please contact Info_recruit@ot.govt.nz



Applications Close: Monday 13 January 2025

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.