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Te Kunenga ki Pūrehuroa Massey University

Student Experience Liaison Officer

  • Posted 6d ago
  • On Site
  • Full Time
Location

Palmerston North

Salary

$48.04  -  $63.68 k/yr

Job Description

Position Overview
Are you passionate about making a difference in students' lives? Do you thrive in a fast-paced, customer-focused environment? Join our team at Te Paepoto - Massey University’s Contact Centre on our Manawatū Campus in Palmerston North!

About the Role
We are seeking a highly motivated Student Experience Liaison Officer to provide information and advice to prospective and current students about our programmes and support services. This fixed-term position is available until April 2026 and offers an exciting opportunity to contribute to Massey University's vision of Te Kunenga ki Pūrehuroa—being a world leader not only in what we do but how we do it.

Te Paepoto operates as a multi-channeled Contact Centre, focused on delivering exceptional service and support to our diverse student community.

What Massey Offers

  • A stable employer with opportunities to develop your skills.
  • A competitive salary ($56,622–$80,006, depending on skills and experience).
  • Work-life balance with Monday to Friday hours (8:30 am – 4:30 pm).
  • Generous leave benefits, including four weeks of annual leave and one week of paid University holidays.
  • Access to staff perks, discounts, and a substantial contribution to superannuation.


Key Responsibilities

  • Serve as the first point of contact for students, providing prompt and efficient information and advice.
  • Build and maintain strong relationships with students and stakeholders.
  • Support students in navigating university programmes, processes, and services.
  • Work collaboratively in a team to meet service delivery goals.


What You Will Bring

  • A commitment to tangata whenuatanga and the principles of Te Tiriti o Waitangi, along with an ability to practice and develop the use of te reo and tikanga Māori.
  • A tertiary qualification (preferred) and/or a qualification in Contact Centre Operations (highly desirable).
  • Experience in a customer-focused environment, with strong problem-solving skills.
  • The ability to thrive in highly regulated environments, with excellent time management and resilience under pressure.
  • Demonstrated experience in building strong client relationships and delivering accurate, high-quality service.


What You’ll Need to Succeed

  • Commitment to your work schedule.
  • Ability to adapt to changing priorities.
  • Resilience and resourcefulness.
  • A strong focus on accuracy and efficiency.


If you enjoy working with a variety of people, thrive in a collaborative environment, and are driven to make a meaningful impact, we want to hear from you!

Applications:
Submit your application online today. Applications will be reviewed as they are received, and appointments may be made before the closing date.

Soft Skills Required

  • Coordination
  • Communication
  • Time Management

Job Schedule

  • Monday to Friday
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Check Out New Zealand's Retail and Consumer Products Jobs

Ready to dive into a fast-paced, customer-focused career? New Zealand’s Retail and Consumer Products sector is brimming with opportunities for dynamic and ambitious individuals. From managing stores and merchandising to customer service and sales, this industry offers a variety of roles that keep you on your toes and engaged with the latest shopping trends.

Essential Skills for Retail and Consumer Products Jobs

To thrive in retail and consumer products roles, you'll need a blend of customer service excellence, strong communication skills, and a knack for sales. Being organised, detail-oriented, and able to manage inventory efficiently are also key. Whether you’re advising customers, stocking shelves, or managing stores, your ability to create a positive shopping experience will make you stand out.

A Vibrant and Fast-Paced Workplace Culture

The retail and consumer products industry is known for its energetic and customer-centric workplace culture. You can work in a variety of settings, from bustling retail stores and trendy boutiques to large supermarkets and online retail hubs. The environment is often dynamic and diverse, with a strong emphasis on teamwork and customer satisfaction. No two days are the same, and the fast-paced nature keeps things exciting and engaging.

Competitive Pay and Advancement Opportunities

Salaries in the retail and consumer products sector can vary widely depending on experience, role, and location. Entry-level positions offer a solid foundation, with opportunities for advancement into managerial and specialised roles as you gain experience. Performance-based bonuses, sales incentives, and employee discounts are common perks. Many retailers also provide training and development programs to help you grow your career.

Achieving Work-Life Balance

Retail and consumer products roles offer a range of working hours, from full-time and part-time to flexible shifts, making it easier to balance work with personal commitments. While the industry can be busy during peak shopping times, many employers prioritise employee well-being and offer benefits like paid time off and flexible schedules.

Start Your Retail and Consumer Products Career Today!

If you’re enthusiastic, customer-focused, and ready to embrace a dynamic industry, consider a career in retail and consumer products in New Zealand. With diverse opportunities, room for growth, and a vibrant work environment, it’s a great field to build an exciting and rewarding career.