Hospitality And Tourism, New Zealand

Hospitality And Tourism Jobs in New Zealand

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Flockhill Lodge

Reservations Manager

  • Posted 1w ago
  • On Site
  • Full Time
Location

Christchurch

Salary

$70  -  $80 k/yr

Job Description

The Role

As our Reservations Manager, you are the smooth operator behind every unforgettable stay. You will handle bookings our Homestead, Villas, ensuring everything is accurate, seamless, and tailored to each guest.

You will juggle guest and agent enquiries, track availability, coordinate with internal teams, and make sure no detail is missed—from dietary notes to celebration surprises.

Key Responsibilities

  • Own all guest bookings across phone, email and platforms
  • Manage payments, deposits, and availability like a boss
  • Provide expert channel management
  • Liaise with Activities and Restaurant teams to ensure everything’s on point
  • Respond quickly and warmly to all guest enquiries
  • Spot upsell opportunities and turn good stays into exceptional ones
  • Keep reports tight, clean, and up to date


What you will bring to the role

  • Experience in hotel reservations or travel agency including online channel management
  • Sharp eye for detail and organisation
  • Confident, friendly communication style
  • You are no stranger to RMS, Opera or similar systems
  • Proactive mindset—you see the details before they’re missed


If you are ready to make your mark at a one-of-a-kind destination lodge, we would love to hear from you. Apply now or reach out to people@flockhillnz.com for a confidential chat.

Desired Soft Skills

  • Booking Management
  • Channel Management
  • Payment Processing
  • Report Maintenance
  • Reservation Software (RMS/Opera)
  • Attention To Detail
  • Organisational Skills
  • Proactive Mindset
  • Communication Skills
  • Customer Service

Benefits and Perks

  • ☮
    Lifestyle Leave
  • 💯
    Employee Mentoring Program
  • 🏡
    Housing Allowance
  • 🚚
    Relocation Support
  • ⏰
    Flexible Work
  • 🍲
    Meals Provided

Job Schedule

  • Shift Work

Company Video

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Discover Opportunities in New Zealand's Hospitality and Tourism Industry

The Hospitality and Tourism sector in New Zealand is brimming with opportunities, from managing luxurious hotels and serving gourmet dishes in top-notch restaurants to guiding adventurous tours and orchestrating unforgettable events. This vibrant industry is at the heart of Kiwi culture, making it an exciting field to work in.

Essential Skills for Hospitality and Tourism

To thrive in this industry, you'll need a mix of skills. Mastering customer service, honing your communication and teamwork, and gaining knowledge of New Zealand’s stunning attractions and rich cultural heritage are important. Plus, a bit of versatility goes a long way—you might find yourself cooking, cleaning, and yes, even perfecting the art of making a delicious flat white!

A Unique Workplace Culture

In Hospitality and Tourism, you'll find a welcoming and inclusive workplace where diversity is celebrated. Teams work closely to create memorable guest experiences, fostering a culture of service excellence. The work environment is as diverse as the industry itself, ranging from bustling hotel lobbies and vibrant restaurants to serene tour destinations. Whether you're working full-time, part-time, or in shifts, there’s a role to fit every schedule.

Competitive Pay and Benefits

The pay in this industry varies based on experience, location, and the type of establishment. Entry-level roles offer a moderate wage, but there’s plenty of room for growth. As you gain experience and specialise, your earning potential increases. Plus, tips, bonuses, and performance incentives can boost your income.

Balancing Work and Life

While the Hospitality and Tourism industry can involve irregular hours and peak seasons, many employers prioritise employee well-being with flexible schedules and paid time off. Career advancement opportunities and continuous skill development contribute to a fulfilling career, helping you maintain a healthy work-life balance.

Join the Excitement!

If you’re ready to dive into an industry that’s as dynamic as New Zealand itself, explore the world of Hospitality and Tourism. With endless opportunities and a chance to make every day an adventure.