Customer Success Regional Team Manager Jobs in New Zealand

Work for an established company specialising in health and wellness products. As part of the customer service team, you will play a vital role and aim to achieve an exceptional customer experience for callers on a wide range of issues and assist in maintaining a positive brand image.

Role Responsibilities

• Provide support to customers either by telephone, or through other avenues such as email and web response
• Prompt and accurate response to customer product and service inquiries
• Asking engaging quality questions to get to the root of the problem and resolve complaints
• End to end processing of orders and requests
• Organise workflow to ensure company service delivery timelines are met
• Perform customer verifications and set up new customer accounts
• Accurately keep record of customer interactions and transactions
• Complete adhoc tasks as required from the business

Benefits

• You can expect variety in your work with no two days the same
• Our close-knit teams like to combine achieving results and fun
• The client base is well developed so a lot of your role is essentially managing accounts of long-standing clients
• Excellent product discounts

Skills and experience

• Ability to quickly pick up on new systems and training and hit the ground running
• You are someone who has a clear, calm, professional phone manner who can easily connect with people from all walks of life and naturally enjoys finding solutions for customers
• You have prior customer service experience in a fast-paced environment, ideally from Contact Centre, Retail, and/or Hospitality.
• You will have a passion for people and naturally aim for first call resolution wherever possible. We want you to get rave reviews from satisfied customers!
• You will be joining a small, experienced team who work hard, provide a supportive culture to bounce off, and like to enjoy a laugh or two.

From the get-go you will be provided with what is needed for you to put your best foot forward.

If this sounds like you then submit your CV today! If you have what we’re looking for, we will be in touch to tell you more about this awesome opportunity.

Reference: BH-142404