Customer Service Specialist Primary Connect, New Zealand

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Inland Revenue Department

Customer Compliance Specialist (L2) - International Revenue Strategy

  • Posted 2d ago
  • On Site
  • Full Time
Location

Wellington

Job Description

Customer Compliance Specialist (L2) – International Revenue Strategy

  • Looking to work in a fast-paced team & energetic environment?
  • Are you intellectually curious?
  • Do you enjoy complex problem solving and communicating the outcomes?


Ara Whiwhi Mahi | The Opportunity
Customer Compliance Specialists within IRS have a unique opportunity to contribute to New Zealand’s international tax programme, focusing on working with customers and their representatives to facilitate international tax compliance domestically and globally. New Customer Compliance Specialists will come with strong analytical, communication and relationship management skills willing to work with taxpayers and their representatives to facilitate international tax compliance.

If this sounds like you, take a chance and join the team at a very interesting time as we further develop and refine Inland Revenue’s international compliance strategies – especially in relation to providing tax technical support and advice to help customers understand and meet their international tax obligations, as well as championing IR’s customer centric and intelligence-led culture.

Mōu | About you
To be successful in the new position and have a positive impact within the team you will have:

  • A curious mindset focused on understanding our customers through highly evolved investigative skills and critical thinking
  • Proven ability in reading and analysing financial information
  • Excellent verbal and written communication skills, with the ability to communicate complex information to a variety of audiences
  • Strong relationship management skills
  • Keen analytical and critical thinking skills
  • General knowledge of tax legislation, especially international tax (or a passion and commitment to learn!)
  • A strong work ethic with a can-do attitude, an appreciation for a fast-paced environment and a proven ability to meet deadlines.


Mō mātou | About our Team
International Revenue Strategy (IRS) plays a critical role in maintaining IR’s great international reputation and delivering future-focused services to IRS customers. These customers include other international tax authorities and organisations, and individuals with offshore interests. The team continues to address the big international tax issues through smart strategies and effective exchange of international intelligence.

IRS is recruiting to help us meet New Zealand’s obligations arising from new global initiatives. This will enable further improvements to customer experience by delivering the right outcomes for IR, government, and ultimately, for customers.

IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.

Tono mai | Apply here
To apply please click the apply link in Atea and attach your CV and a Cover Letter outlining the skills, knowledge and experience you can bring to the role.

For specific queries, including a copy of the role description please email CCSCareers@ird.govt.nz

Applications close 5pm Wednesday 23 April 2025

Please note, we’ll review applications as they come in and you may hear from us before advertising closes.

Desired Soft Skills

  • Perceptiveness
  • Detail-Oriented
  • Interpersonal Skills
  • Time Management
  • Communication
  • Relevant Tertiary Qualification (Preferred)

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 💸
    Payroll Giving
  • 💚
    Counselling Services
  • 🌿
    Wellness Program
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 📱
    Discounted Phone or Internet Plans

Job Schedule

  • Monday to Friday
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