Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Robert Walters

Service Delivery/ Project Manager

  • Posted 1w ago
  • Hybrid
  • Temp
Location

Auckland

Job Description

Our client is seeking a highly skilled and experienced Service Delivery/Project Manager to join their team. This role requires an individual with a high level of attention to detail, capable of overseeing the end-to-end delivery of complex and technology driven projects . The successful candidate will ensure projects are delivered on time and in line with contractual SLAs, while coordinating provisioning tasks across end users, third parties, customers and internal teams. You will have a deep technical understanding as well as strong background in the telecommunications industry.

What you'll do:

  • Oversee the end-to-end delivery of complex services/projects
  • Ensure projects are delivered on time and in line with contractual SLAs
  • Coordinate provisioning tasks across various stakeholders
  • Act as the primary contact for end users and customers during solution design and deployment
  • Liaise between customers, engineering teams, and third-party providers to coordinate activities
  • Work closely with network engineers, solution architects, and provisioning teams to ensure service readiness
  • Refine provisioning, activation, and service delivery processes to improve outcomes
  • Document workflows to create efficiency and repeatable process for future projects


What you bring:

  • Strong project management skills - ideally Agile / PRINCE2 certified
  • High level attention to detail
  • Excellent communication skills for stakeholder engagement
  • Ability to coordinate across multiple parties. Comfortable with ambiguity
  • Experience in refining processes for improved outcomes
  • Ability to work closely with technical teams. Experience working on data migrations
  • 10+ years experience, ideally within telecommunications


What's next:

Ready to take the next step in your career? Apply now!

Apply today by clicking on the link. We look forward to receiving your application!

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Liberty Jack on +64 9 374 7300.

Hard Skills Required

  • Project Management Expertise
  • Telecommunications Knowledge
  • Technical Competency
  • Process Refinement and Documentation
  • Coordination Across Multiple Stakeholders

Soft Skills Required

  • Stakeholder Management
  • Attention to Detail
  • Adaptability
  • Collaboration and Teamwork
  • Problem-Solving

Job Schedule

  • Shift Work

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.