Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Kinetic Recruitment

HVACR Service Manager

  • Posted 6d ago
  • On Site
  • Full Time

Job Description

  • A great company with exciting projects to lead in 2025
  • Career progression and development of others is important
  • Excellent package including a company vehicle


What You'll Be Doing:

  • Team Leadership & Coordination: Lead, support, and mentor a team of skilled HVACR technicians to ensure high-quality, efficient service delivery across the Bay of Plenty region. Foster a collaborative environment to enhance team performance and satisfaction.
  • Client Relationship Management: Serve as the primary point of contact for key commercial clients, understanding their HVACR needs and ensuring outstanding service delivery. Build and maintain long-term relationships to drive client retention and satisfaction.
  • HVACR Maintenance Strategy: Develop and implement effective maintenance schedules and strategies for clients' HVACR systems, ensuring optimal performance, reduced downtime, and long-term reliability.
  • Technical Support & Troubleshooting: Provide advanced troubleshooting support to the team, offering expert guidance on complex HVACR challenges. Solve technical issues swiftly to minimize client disruptions and enhance service quality.
  • Service Department Growth: Identify opportunities for service growth by acquiring new clients and expanding existing accounts. Proactively promote the HVACR service offering to grow the department's capabilities and revenue.
  • Procurement & Resource Management: Oversee the procurement of necessary parts and equipment to ensure efficient service, repair, and maintenance operations. Work closely with suppliers to manage stock levels and meet client demands.
  • Continuous Improvement: Drive process improvements within the service department to increase efficiency, safety, and client satisfaction. Regularly evaluate workflows, implement best practices, and streamline operations.


What We're Looking For:

  • Experience: At least 15 years of hands-on experience in the HVACR industry, with a strong background in both service and technical roles.
  • Leadership: A minimum of 3+ years in a service management role, demonstrating strong leadership, coaching, and team-building skills.
  • Industry Knowledge: Experience with supermarket refrigeration systems is highly regarded and considered a significant advantage.
  • Technical Expertise: In-depth technical knowledge of HVACR systems, with the ability to diagnose and resolve complex issues quickly and efficiently.
  • Customer-Centric: A strong commitment to delivering exceptional service to clients, with a proven track record of building and maintaining lasting customer relationships.
  • Qualifications: Relevant trade qualifications (e.g., Refrigeration, Air Conditioning, HVAC) and certifications in the HVACR field.


If you are interested in finding out more please contact Beth on 0272300884 or email

Ref: BBBH62527_1734303308

Hard Skills Required

  • HVACR Systems
  • Technical Troubleshooting
  • Maintenance Strategy
  • Procurement Management
  • Service Growth

Soft Skills Required

  • Leadership
  • Team Coordination
  • Client Relationship
  • Problem Solving
  • Customer-Centric

Benefits and Perks

  • ❤
    Care and Appreciation
  • 🏎
    Competitive Salary

Job Schedule

  • Shift Work

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.