Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Programmed

Finance Business Partner

  • Posted 1mo ago
  • Hybrid
  • Full Time

Job Description

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.

Our Facility Management business unit partners with our valued clients to deliver a comprehensive range of facilities management from small repair work to managing large-scale facilities and infrastructure networks.

We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

About the Opportunity

We are seeking an experienced and proactive Finance Business Partner to act as a trusted advisor to our Local Government Sector, providing end-to-end financial analysis, reporting and management accounting support for our operational business stakeholders. The Local Government Sector comprises multiple public private partnership (PPP) contracts with sites that are spread across New Zealand. Reporting directly to the Finance Manager, this permanent, full-time position will be based in Auckland, New Zealand.

Some of the key benefits for the position and employment at Programmed, include:

  • Paid parental leave, EAP and benefits program with great discounts.
  • Hybrid working model – 70% office-based w/ WFH flexibility.
  • Genuine career development opportunities


Leveraging your strong accounting background, your key responsibilities will be to:

  • Act as a strategic partner to Local Government Sector, providing financial insights and guidance to support decision-making.
  • Develop and maintain financial models to support budgeting, forecasting, and long-term planning.
  • Conduct detailed financial analysis, including variance analysis, cost-benefit analysis, and scenario planning.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Monitor key performance indicators (KPIs) and provide regular reporting to senior management.
  • Support the preparation of monthly, quarterly, and annual financial reports.
  • Ensure compliance with financial regulations and standards.
  • Contribute to the development and implementation of financial policies and procedures.


About You

To be successful in this role, you will have strong management accounting experience, a customer-centric focus, and the ability to adapt to rapidly changing requirements. We are seeking someone with substantial experience in a commercial environment in a business partnering finance/accounting role, ideally including experience with financial reporting, budgeting/forecasting, PPP accounting, and corporate governance measures.

Additionally, you will demonstrate and possess the following:

  • Bachelor’s Degree in Finance, Economics, Commerce or similar.
  • Hold CPA or CA membership, or nearing completion.
  • Highly developed communication and robust stakeholder engagement ability.
  • Proactive approach to relationship management and business partnering.
  • Solution oriented and collaborative style.
  • Experience and knowledge of Navision / D365 F&O highly desirable.
  • Cultural alignment with our core values: Safety Leadership, Care & Empathy, Customer Service, and Diversity, Inclusion & Equality


Work With Us

Submit your application today and join us on our mission to build outstanding people, strong customers, and great communities.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.

Hard Skills Required

  • Financial Analysis
  • Budgeting/Forecasting
  • PPP Accounting
  • Financial Reporting
  • Navision/D365 F&O

Soft Skills Required

  • Communication
  • Stakeholder Engagement
  • Relationship Management
  • Problem Solving
  • Collaboration

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.