Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Downer New Zealand

Project Manager

  • Posted 1w ago
  • On Site
  • Full Time
Location

Hastings

Job Description

About Us
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

About the Team
Downer’s Transport & Infrastructure business manages and maintains road networks across Australia and New Zealand, with civil and commercial construction in New Zealand. We are an integrated trans-Tasman team with a leading portfolio of products and services. By sharing our capabilities and insights across our regions we achieve the best technical solutions for our customers’ challenges, and for our communities.

Job Description
Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

  • Competitive remuneration package plus company vehicle
  • Free access to Marram health care benefits and discounted holiday homes
  • Discounts for Samsung, PB Tech, Gym memberships and more!
  • $500 bonus for current employees who refer a friend to Downer
  • Progression and development programs on offer including our inspiring leader’s programme for top performers


Te kōwhiringa | The Opportunity

We have a fantastic opportunity for an experienced Project Manager to join our Hawkes Bay team. You will work alongside a hard-working construction team to ensure efficient and effective delivery of projects within your portfolio.

Reporting to the Construction Manager your day to day will include the following:

  • Providing leadership and management to your direct reports to achieve targets
  • Promoting a Zero Harm environment, ensuring H & S policies and procedures are followed
  • Overseeing the allocation of people, plant, technology and resources to achieve outcomes
  • Develop and improve systems and processes
  • Assist in development and implementation of procurement strategies


Nga pūkenga matua | Important Skills

  • Project and/or Contract Management experience in Civil Engineering
  • Strategic thinking and an ability to problem solve and implement initiatives
  • A proven track record developing a culture that supports business excellence
  • High levels of emotional intelligence and the ability to get the best out of your team
  • Strong relationship management skills with internal and external stakeholders
  • Relevant tertiary qualification is beneficial but not necessary


Ko wai mātou | Our Organisation

Want to know more about what it is like to work at Downer? Then head to our People Site here!

Me pēhea ki te tono | How to apply

If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 715918

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Hard Skills Required

  • Project Management
  • Civil Engineering
  • Procurement Strategies
  • Resource Allocation
  • Health & Safety Compliance

Soft Skills Required

  • Leadership
  • Strategic Thinking
  • Problem Solving
  • Emotional Intelligence
  • Relationship Management

Benefits and Perks

  • 💚
    Counselling Services
  • 📣
    Referral Bonuses
  • 📈
    Professional Development
  • 🧕
    Inclusive Workspace
  • 🤱
    Extended Parental Leave
  • 🔋
    Unlimited Annual Leave
  • 🧠
    Mental Health Workshops
  • ⏰
    Flexible Work
  • 🩺
    Health Insurance
  • 🎖
    Long Service Rewards
  • 💪
    Physical Health Workshops
  • 🌿
    Wellness Program
  • 🎉
    Employee Discounts and Rewards
  • 💯
    Employee Mentoring Program

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.