Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Millennium Hotels and Resorts New Zealand

Food and Beverage Manager

  • Posted 1w ago
  • On Site
  • Full Time
Location

Wellington

Job Description

  • Enjoy opportunities for personal & professional growth within Millennium Hotels
  • Experience a supportive environment where your ideas & contributions are valued
  • Discounted rates on accommodation and F&B at our hotels worldwide


Are you ready to lead an award-winning dining experience in one of Wellington’s most iconic locations? One80 Restaurant, nestled in the Copthorne Hotel Wellington, Oriental Bay, is seeking a passionate and driven Food and Beverage Manager to elevate our dining service to the next level.

Renowned for its innovative cuisine, One80 Restaurant has recently garnered industry awards, thanks to the creative genius of our Executive Chef, a celebrated ambassador in the food world. We aim to deliver an exceptional dining journey that delights and inspires.

As Food and Beverage Manager, you will:

  • Collaborate with our Executive Chef to maintain and grow our reputation as a leader in the Wellington dining scene, not only for the restaurant but also for our conferencing and events spaces.
  • Lead by example with hands-on involvement both on the restaurant floor and behind the scenes.
  • Drive revenue and profitability through innovative marketing, promotions, and a focus on guest satisfaction.
  • Coach and develop a high-performing, customer-focused team.
  • Manage the operational and financial aspects of the Food and Beverage department, ensuring we exceed expectations.
  • Push boundaries to deliver excellence, ensuring our restaurant continues to win awards and exceed customer expectations.


To thrive in this role, you will:

  • Be an assertive and organised leader with the ability to inspire and engage your team.
  • Have strong financial acumen, including experience managing budgets, forecasting, and optimising revenue.
  • Be passionate about hospitality and skilled at crafting memorable guest experiences.
  • Possess excellent marketing and promotional abilities to attract new guests and retain loyal customers.
  • Be hands-on, proactive, and committed to working collaboratively with our Executive Chef and the wider team.
  • Demonstrate exceptional coaching and people-development skills to elevate team performance.


Why Join Us?

  • Enjoy opportunities for personal and professional growth within Millennium Hotels and Resorts.
  • Experience a supportive work environment where your ideas and contributions make a difference.
  • Discounted rates on accommodation and food at our hotels nationally and internationally


If you’re ready to take the next step in your career and bring your passion for hospitality to One80 Restaurant, we’d love to hear from you. Submit your application today and let’s create extraordinary dining experiences together.

Optional: Please include a Video Cover Letter with your application

693270

Hard Skills Required

  • Budgeting
  • Marketing
  • F&B Operations
  • Financial Management
  • Revenue Optimization

Soft Skills Required

  • Leadership
  • Team Development
  • Communication
  • Problem-Solving
  • Customer Focus

Benefits and Perks

  • 🎉
    Employee Discounts and Rewards
  • 🍲
    Meals Provided
  • 📣
    Referral Bonuses
  • 📈
    Professional Development
  • ❤
    Care and Appreciation
  • 🏎
    Competitive Salary
  • ⛑
    Uniform Provided
  • 🎖
    Long Service Rewards

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.