Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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ASB Bank Limited

Home Ownership Specialist

  • Posted 6d ago
  • On Site
  • Full Time
Location

Wellington

Job Description

Nau mai ki ASB.

Te tūranga | The role:

Are you an experienced lender looking to join a high performing team? Do you have a passion for delivering great outcomes, and are you driven by success?

Our purpose is "to be the best Third Party Distribution team in New Zealand, helping more Kiwi with their home ownership and business goals," by delivering outstanding experiences for our advisers and their customers.

We are growing our team, and we have an exciting opportunity to welcome new Home Ownership Specialists into our Third Party Distribution whanau.

Working in a dynamic fast-paced environment, you will join a team who are passionate and motivated about achieving outstanding experiences for our advisers and their customers. So, if you want to bring our purpose to life each day and help more Kiwi with their home ownership goals, this is the opportunity for you!

We are part of ASB Personal Banking and as a Home Ownership Specialist within Third Party Distribution, you will build and maintain strong professional relationships with Mortgage Advisers and assess & process recommendations for home loan applications. Our success is due to our commitment to superior customer service.

We offer great flexibility and autonomy within Third Party Distribution, and as we are looking for the best people you can be based anywhere in the country.

Ō pūkenga | About you:

We are looking for highly experienced lenders with strong skills in complex housing applications. What will really set you apart from the rest is your passion for relationship management and delivering good customers outcomes.

This is a busy and fast paced role, and as such will draw heavily on your exceptional time management ability. Strong organisational skills along with a proactive can-do attitude will be essential to your success. And of course, being a team-player is a must!

If you can add value to the best Third Party Distribution Team in NZ, we're certain you'll feel valued for it. So do not delay, apply online now!

Te mahi ki ASB | Working for ASB:

This is a great opportunity to grow and develop your career. In return, this role will provide real scope to enhance your career and develop key networks within a supportive and collaborative team environment.

ASB is committed to fostering a culture where people are engaged, passionate and valued - living our values every day is integral to achieving our purpose.

For more information see the attached position description, please note that all applications must be received via our careers site online.

Me pēhea te tono | How to apply?

If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Hard Skills Required

  • Lending
  • Mortgage Assessment
  • Relationship Management

Soft Skills Required

  • Customer Service
  • Time Management
  • Teamwork

Benefits and Perks

  • 🧠
    Mental Health Workshops
  • 📈
    Professional Development
  • ☕
    Work Café
  • 🏎
    Competitive Salary
  • 🍇
    Fruit Box
  • 🎖
    Long Service Rewards
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • 💸
    Payroll Giving
  • 💼
    Life Insurance
  • 🏆
    Performance Bonus
  • ⏰
    Flexible Work
  • ⚖
    Work-Life Balance Support
  • 🤱
    Extended Parental Leave
  • 🌿
    Wellness Program
  • 🎉
    Employee Discounts and Rewards

Job Schedule

  • Shift Work

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.