Community Services And Development, Wellington

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DXC Technology NZ Ltd

Customer Delivery Manager

  • Posted 1mo ago
  • On Site
  • Full Time
Location

Wellington

Job Description



DXC Technology - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com


The DXC Practice for Oracle is the largest independent provider of Oracle consulting and managed services in Australia and New Zealand. DXC provides dynamic technology leadership in delivering Oracle Cloud solutions, with a full continuum of services around Oracle’s integrated suite of applications, platform services, and engineered systems.


As part of DXC Technology, we offer speed and agility with thought leadership on a global scale. This allows us to design and deliver innovative market-leading solutions that enable clients to transform their businesses and the broader market. Oracle has globally recognised DXC’s expertise and skills by accrediting us as an Oracle Platinum Partner, Oracle Cloud Select Partner and Cloud Managed Service Provider.


Due to current growth opportunities, we are looking for an experienced Customer Delivery Manager in our Customer Services Team. You will be responsible for the effective delivery of DXC Oracle services to our strategic clients, and as such will perform all aspects of service delivery management, account management, and project delivery.


Key Responsibilities

  • Establish broad relationships within the client up to C-Level
  • Attend the client site regularly and contribute to customer's IT strategy as appropriate
  • Attend and contribute to regular service review meetings, CAB/Release meetings and planning sessions
  • Provide regular reporting and client liaison
  • Ensure (and report) customer satisfaction
  • Manage the delivery of contracted services and ad-hoc consulting services
  • Ensure that delivery exceeds client expectations in terms of timeliness, coverage, and quality
  • Ensure DXC Oracle’s revenue and margin targets are achieved
  • Be responsible for the Quality Assurance of all delivered services
  • Continually improve and align services to ensure they add genuine value
  • Work closely with all facets of the business including delivery, project management, support and sales to constantly strive for superior outcomes for our customer


Key Skills Required


To be successful in this position you will possess many of the following attributes:

  • Extensive experience in service delivery or account management within enterprise accounts
  • Strong commercial acumen and negotiation experience
  • Strong understanding and execution of the ITIL concepts and foundations
  • Familiarity with technology, including databases or ERP applications, is an advantage
  • Proven experience in business relationship management and delivery management
  • Excellent verbal and written communications skills
  • Strong networking abilities and relationship management up to C-Level
  • Demonstrated ability to manage difficult situations, staff and clients
  • Ability to work within a team environment, providing leadership and guidance
  • Ability to act as the escalation point for the client and the team
  • Attention to detail and a constant quality focus
  • Self-motivated, with the ability to prioritize and multi-task


Qualifications Required

  • ITIL V4 Foundation and Advanced
  • PRINCE2 Foundation and Practitioner
  • Agile/Scrum-master qualifications
  • Industry aligned degree


DXC Culture & Benefits


DXC Technology is dedicated to ‘putting its people first’. We offer competitive remuneration; benefits, training and career opportunities and a culture that demonstrates our employees are our priority.

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Hard Skills Required

  • Leadership
  • Service Delivery Management
  • ITIL Framework
  • Account Management
  • Quality Assurance
  • Project Delivery

Soft Skills Required

  • Relationship Building
  • Communication
  • Problem Solving
  • Negotiation

Benefits and Perks

  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎖
    Long Service Rewards
  • 🚚
    Relocation Support
  • 🏥
    Subsidised Health Insurance
  • 💻
    Company Supplied Technology
  • 🛂
    Visa Sponsorship
  • 📱
    Discounted Phone or Internet Plans
  • 🏘
    Work from Home
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 🤱
    Extended Parental Leave
  • 📣
    Referral Bonuses
  • 💼
    Life Insurance
  • 💚
    Counselling Services
  • ⏰
    Flexible Work
  • 🎉
    Employee Discounts and Rewards
  • 💪
    Physical Health Workshops
  • 📆
    Paid Volunteer Leave

Job Schedule

  • Shift Work
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Make a Positive Impact with Community Services and Development Jobs in New Zealand

Are you passionate about helping others and driving change in your community? Then community services and development jobs may be right for you, as they offer fulfilling career opportunities for those dedicated to social causes.

Essential Skills for Community Services and Development Jobs

Success in this field requires a blend of empathy, communication, and problem-solving skills. You'll need to be compassionate, patient, and able to work with people from diverse backgrounds. Understanding community needs and being able to develop and implement effective programs are key. Organisational skills, teamwork, and a solid understanding of local resources and services are required.

Supportive and Collaborative Workplace Culture

The workplace culture in community services and development is typically supportive and collaborative. Teams work closely to design and deliver programs that address various social issues, from housing and health to education and employment. Whether you’re working in a non-profit organisation, a government agency, or a community group, there’s a strong sense of purpose and teamwork.

Competitive Pay and Professional Growth

Pay in community services and development roles varies based on experience, qualifications, and the nature of the job. Entry-level positions offer a moderate salary, with plenty of room for advancement as you gain experience and specialise. Many organisations also offer benefits such as health insurance, retirement plans, and opportunities for professional development. With experience, you can move into higher-paying roles with more responsibility and impact.

Balancing Work and Personal Life

While community services and development jobs can sometimes involve irregular hours, many employers understand the importance of work-life balance. Flexible working arrangements, including part-time and remote work options, are often available.

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If you're driven by a desire to help others and improve your community, consider a career in community services and development. With a wide range of opportunities and the chance to make a tangible difference, it’s a field where your work truly matters.