Call Centre And Customer Service, Wellington

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APM Aotearoa

Occupational Therapist

  • Posted 2d ago
  • On Site
  • Full Time, Part Time
Location

Wellington

Job Description

  • Start 2025 with an organisation that prioritises you!
  • Delivering vocational rehab & pain management services
  • Full personal use vehicle and competitive salary package


Empowering Better Lives - It's What We Do At APM, our purpose is simple yet profound - to enable better lives every single day. As a dynamic team of allied health superstars, we are fiercely committed to excellence and delivering culturally responsive, quality services to our community. Guided by our Tikanga Māori values of Manaakitanga, Kotahitanga, Wairuatanga, Whānaungatanga and Rangatiratanga, we make a genuine difference.

Great opportunity based in Te Whanganui-a-Tara

We're looking for an experienced Occupational Therapist to join our lovely team in the heart of Wellington! Ideally, you will have some experience delivering ACC contracts, vocational rehab and pain management.

You'll be joining a supportive and passionate team in Wellington who all know how to have a good laugh!

What's in it for you

  • Ongoing learning and development to level up your clinical skills
  • 5 weeks annual leave to spend more time with family & friends
  • Work vehicle with full personal use
  • A genuine commitment to flexibility and trust to take ownership of your day
  • The opportunity for career progression at APM or another of our partner brands globally.


What you'll do

  • Deliver quality assessments and rehabilitation to a range of clients.
  • Work in a multidisciplinary team to provide service excellence.
  • Monitor and support client progress and goals.
  • Develop reports and work alongside a variety of stakeholders.


Your background

  • Relevant qualifications, professional registration, and valid practicing certificate
  • Current NZ driver license
  • Experience or interest in vocational rehab and/or pain management
  • Minimum of 2 years clinical experience preferred – candidates of all levels are encouraged to apply.


For the full job description or more information, please reach out to Luke, Talent Consultant on 022 416 2263 or luke.serfontein@apmworkcare.co.nz for a confidential chat.

Applications from overseas candidates are welcome – we are an Accredited Employer, so reach out for more information.

Please note : Applications will be reviewed from the 13th January 2025.

Hard Skills Required

  • Clinical Assessment
  • Knowledge of ACC Contracts
  • Rehabilitation Planning
  • Report Writing
  • Vocational Rehabilitation Expertise

Soft Skills Required

  • Empathy
  • Communication
  • Problem-Solving
  • Time Management
  • Teamwork

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.