Call Centre And Customer Service Jobs in Wellington

Architect (L3) Enterprise Solution
· Utilize your solution architecture skills to design solutions and guide initiatives to meet IR’s change needs.
· Permanent role
· Wellington or Auckland based location

Mō mātou | About us
Te Tari Taake ‘Inland Revenue’ (IR) plays a critical role in improving the economic and social wellbeing of Aotearoa ‘New Zealand’. We do this by collecting and distributing money - we collect 80% of the Crown’s revenue and distribute social support payments.

We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi.

Also important to us is how we work - our organisation continues to develop a culture which is customer-centric, intelligence-led, agile, and inclusive. We offer flexible work practices where you’ll be encouraged to innovate and prioritise your professional development to achieve your career goals.

Mō te roopu | About the team
Enterprise Services< Planning, Design and Delivery offers three key services:

• Initiative planning and delivery for projects being delivered by Enterprise Services
• Release management for our enterprise support service – Atea and SAP/Miri, and
• Change management for local and enterprise initiatives being delivered by Enterprise Services

Mō te tūnga | About the role
You will be a key member of a team that provide expertise with deep understanding of IR’s Primary Services as well as analysing external technology trends that can be applied to IR. Your architecture expertise when designing responses and implementing solutions to change needs, strategies or policies will ensure technology design initiatives will deliver to an IR intended outcome or strategy.

In this varied role you will need to have expertise in:
• Solution Architecture experience across a range of solution options including, small internal bespoke applications, Stand Alone Software as a Service (SaaS) and any other pattern required.
• Contributing technology architecture expertise when designing and implementing solutions across all of IR.
• Have a thorough understanding of industry and external technology trends and, being able to apply this to an IR context.
• Explore and recommend technology solution options and approaches.
• Utilise extensive knowledge and awareness of data and information technologies, trends, and industry standards to guide IR’s data and information architecture journey
• Uses industry knowledge, specifically related to areas IR operates in (Financial services, ERP, Payroll software, Accounting Software etc.) to propose and design solutions that are likely to be beneficial to all parties in the broader ecosystem.
• Work closely across business areas to understand overlaps and tension points in the integration space. For e.g., Operational reporting vs Analytical reporting, Centralised analytics vs Democratising access to data, Dashboarding and Interventions vs Enterprise Reporting, Data Quality improvements
• Experience leading ERP, data and information architecture strategies and initiatives
• Work closely with relevant SIDMs (Service Delivery and Integration Managers) and contributes to building and maintaining technology roadmaps.

Mōu | About you
To be successful in this position you will possess the following attributes.
• Experienced architect able to work individually and in a team.
• Ability to work with and influence senior IR stakeholders.
• Experience working in large organizations as an architect.
• Some experience working in government environment preferred or large organisations as a minimum
• Experience with Oracle ERP, EPM is required
• Experience in cloud-based technologies (SaaS, PaaS, IaaS) is desired
• Experience with New Zealand corporate payroll system is desired
• Open to innovation and able to challenge the norm.

This is a dynamic and busy role requiring you to be well organised, forward thinking and a good team player. Innovate and challenge yourself in a world-class service organisation.

How to apply
Please apply online, attach a copy of your CV and a Cover Letter outlining your skills, experience, and knowledge in line with requirements as in the advertisement.

For specific queries, including a copy of the role description please email marco.van-hofwegen@ird.govt.nz .

Applications close 5pm Monday 27 January 2025