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Ryman Healthcare Limited

Resident Experience Coordinator

  • Posted 2d ago
  • On Site
  • Fixed Term Contract
Location

Auckland

Job Description

Are you a caring, tech savvy person who loves to plan events and activities? Come and lead our Resident Experience team and delight our residents!

  • Think outside the box to plan and deliver bespoke activities and events
  • Support our residents to become tech savvy with the Ryman resident app!
  • Lead our village Resident Experience Team to delight our residents


About the Role
Delighting our residents has always been Ryman's point of difference and our Resident Experience team is responsible for making this happen!

We have an exciting opportunity to join our team as a Resident Experience Coordinator. This brand new role is responsible for delivering an enhanced resident experience for independent residents through technology and a resident centered activities and lifestyle programme.

We have a fixed term full time position available working Tuesday to Saturday 1300 - 1930. This position will commence from 31 Jan 2025 - 06 August 2025.

In this role you will:

  • Lead the village Resident Experience Team to develop, coordinate, and deliver a bespoke, fun, and engaging activities and lifestyle programme tailored to your residents' specific interests.
  • Drive engagement in the use of the resident app and virtual events, and other available technologies by supporting residents with one-on-one support and technology workshops.
  • Be responsible for ensuring the activities calendar and village updates are kept up to date keeping your residents engaged with the app.
  • Facilitate focus groups to understand your residents' ideas and interests for the ongoing development of the village activities and lifestyle programme.
  • Be the village champion leading village participation in intervillage wellness and engagement projects.
  • Organise group excursions for the enhanced activities programme, giving residents opportunities to try new and exciting things!
  • Build positive relationships with residents, external providers, and community groups to ensure the successful running of the programme.


About You
To thrive in our supportive and caring environment you will have:

  • Strong empathy and patience with elderly residents
  • Outstanding communication skills
  • Ability to think outside the square and manage the organisation of events
  • Technology savvy and ability to quickly pick up new systems
  • Willing to gain a LCQ Certificate (Licence Controller Qualification) and a General Managers Certificate
  • A reliable, friendly, and professional manner


Benefits of working at a Ryman Village

  • Fun, friendly and supportive team environment
  • Certainty of hours through fixed rosters
  • Work in a beautiful, resort style village
  • Opportunities for professional development and career progression
  • Ryman Team Benefits Card with discounts from a range of suppliers and retailers


If you are interested in working for a company with a clear purpose that are committed to safety, kindness and developing our people we would love to hear from you.

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

Hard Skills Required

  • Leadership
  • Event Coordination
  • Safety and Risk Management
  • Activity Planning and Design
  • Resource Management

Soft Skills Required

  • Teamwork
  • Problem-Solving
  • Communication
  • Patience

Job Schedule

  • Shift Work

Company Video

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Check Out New Zealand's Retail and Consumer Products Jobs

Ready to dive into a fast-paced, customer-focused career? New Zealand’s Retail and Consumer Products sector is brimming with opportunities for dynamic and ambitious individuals. From managing stores and merchandising to customer service and sales, this industry offers a variety of roles that keep you on your toes and engaged with the latest shopping trends.

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To thrive in retail and consumer products roles, you'll need a blend of customer service excellence, strong communication skills, and a knack for sales. Being organised, detail-oriented, and able to manage inventory efficiently are also key. Whether you’re advising customers, stocking shelves, or managing stores, your ability to create a positive shopping experience will make you stand out.

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Achieving Work-Life Balance

Retail and consumer products roles offer a range of working hours, from full-time and part-time to flexible shifts, making it easier to balance work with personal commitments. While the industry can be busy during peak shopping times, many employers prioritise employee well-being and offer benefits like paid time off and flexible schedules.

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If you’re enthusiastic, customer-focused, and ready to embrace a dynamic industry, consider a career in retail and consumer products in New Zealand. With diverse opportunities, room for growth, and a vibrant work environment, it’s a great field to build an exciting and rewarding career.