Customer Service Advisor Jobs in New Zealand

Date: 12 Feb 2025
Location: Central Auckland, NZ, 1010
Company: Auckland Council

· Contribute to reconnecting Māori to their whakapapa and tino rangatiratanga by establishing opportunities to engage with Māori heritage, research resources and services.
· Enhance communities and places in Tāmaki Mākaurau by raising awareness of their Māori identity and connection to Local Māori history.
· Opportunities for personal development and growth

He angitūtanga: The opportunity
We are deeply driven to strengthen and enable our communities to build connection to their whakapapa. The Poukōkiri Rangahau Māori role facilitates this mahi and seeks to develop community understanding, connection and sense of identity by guiding people to effectively use Māori heritage and research services and resources. You will be instrumental in developing and delivering high quality whakapapa and Māori research services and initiatives built on Mātauranga Māori values. Create exhibitions, build relationships within the community, and design and implement community focused initiatives.

We are seeking an individual driven to reach out and engage with Whānau Māori, Māori communities, hapu/iwi as well as organisations dedicated to common outcomes for Māori. You will be strongly dedicated to building and enhancing these relationships.

He kōrero mōu: About you
You will be well grounded in te reo Māori and tīkanga Māori . Your knowledge and experience will support communities to deepen their knowledge of and access to Mātauranga Māori and te reo Māori. You will be driven to make a significant contribution to growing awareness of Māori heritage and research across Tāmaki Makaurau and Aotearoa.

You will also be motivated by the opportunity to drive customer experience at a strategic level within the library environment, and will understand and draw on the following attributes to be successful:
• Rangatiratanga - fostering strong leadership capability
• Kotahitanga - working cohesively to achieve our common purpose.
• Whanaungatanga - fostering strong relationships and a sense of belonging.
• Manaakitanga - creating a culture that values and serves people.
• Pukengatanga - building on our strength.

Ngā āhuatanga kei a mātou: What we offer
· A team and working environment where te ao Māori is at the centre of the kaupapa every day.
· Opportunities for personal development and growth. Growing your skills and knowledge of mātauranga Māori are encouraged and celebrated.
· Be supported by a team of Māori staff dedicated and driven to providing better outcomes for Māori.

If you'd like to bring your experience and skills to this rewarding role within an organisation that's continuously reaching goals and striving for a better future for Tāmaki Makaurau, we'd love to hear from you. Please see a snapshot of our Auckland Council benefits


Me Tono Ināianei!: Apply Now!
Applications close: Wednesday 26th February 2025
Salary range: $73k - $85k

To read the full position description, please click here
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.