Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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ASB Bank Limited

Customer Specialist

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

ASB Advice Centres (Branch Banking)

Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.

Te tūranga | The role:

We have an awesome opportunity for a Customer Specialist star to join the friendly team within our Advice Centre based in St Lukes.

As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.

This is a permanent position working 40 hours a week, on a flexible working roster including weekends.


Ō pūkenga | About you:

We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.


What's in it for you:

This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to:

  • A competitive market salary
  • A broad range of exclusive Staff Banking Benefits
  • Health, Life and Income Protection Insurance
  • Strong professional development opportunities
  • Joining a dynamic and diverse team


Me pēhea te tono | How to apply?

For additional information please see the attached Position Description, and to register your interest in this position please apply online.

Please note that all applications received for this role will be reviewed in January 2025.

Hard Skills Required

  • Digital Banking Tools
  • Cash Handling
  • Cross-Selling
  • Data Entry Accuracy
  • Compliance Knowledge

Soft Skills Required

  • Customer Focus
  • Communication Skills
  • Relationship Building
  • Problem Solving
  • Adaptability

Benefits and Perks

  • 💼
    Life Insurance
  • 🏘
    Work from Home
  • 🍇
    Fruit Box
  • 🤱
    Extended Parental Leave
  • ⚖
    Work-Life Balance Support
  • 📈
    Professional Development
  • ⏰
    Flexible Work
  • 🧠
    Mental Health Workshops
  • 🧕
    Inclusive Workspace
  • 🎖
    Long Service Rewards
  • 🏎
    Competitive Salary
  • 🏆
    Performance Bonus
  • 💸
    Payroll Giving
  • 🌿
    Wellness Program
  • ☕
    Work Café
  • 🎉
    Employee Discounts and Rewards

Job Schedule

  • Includes Weekends
  • Shift Work

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.