Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Kinetic Recruitment

Service Coordinator

  • Posted 1w ago
  • On Site
  • Full Time
Location

Wellington

Salary

$68  -  $70 k/yr

Job Description

  • 1 year fixed term to cover maternity leave with potential to be offered a permanent position
  • $68-70,000k per annum
  • January start date


A leading provider of building maintenance services in Wellington are seeking a Client Service Coordinator to join their dynamic team on a 1 year fixed term to cover maternity leave. In this role, you will be responsible for managing service requests, coordinating field personnel, and overseeing both day-to-day maintenance and Planned Preventive Maintenance (PPM) for our clients.

Key Responsibilities:

  • Act as the first point of contact for service requests and dispatch technicians accordingly.
  • Monitor and prioritise workloads to ensure maximum productivity.
  • Oversee invoicing, job progress reporting, and PPM scheduling.
  • Maintain accurate records for job completion, service reports, and client communication.
  • Ensure high-quality service delivery to meet client expectations.


What you will need to succeed:

  • Strong organisational and multitasking skills.
  • Excellent communication and customer service abilities.
  • Experience with service management software (simPRO experience is a plus).
  • A proactive, team-oriented approach with a "can-do" attitude.
  • Ability to work under pressure and meet deadlines consistently.


What you will get in return:

  • Be part of a forward-thinking company dedicated to providing top-tier services.
  • Work in a collaborative and supportive environment.
  • Opportunity for personal and professional development.
  • $68-70,000k per annum


If you are highly organised, enjoy delivering excellent customer service, and are ready to play a key role in a growing company, I'd love to hear from you!

Reference
BBBH62519_1733793010

Hard Skills Required

  • Client Relationship Management
  • Technical Competency
  • Service Coordination & Administration

Soft Skills Required

  • Organisation and Time Management
  • Communication and Teamwork
  • Problem-Solving and Adaptability

Benefits and Perks

  • ❤
    Care and Appreciation
  • 🏎
    Competitive Salary

Job Schedule

  • Monday to Friday

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.