Call Centre And Customer Service Jobs in New Zealand

Company Description
To tatou tikanga | Our Culture
Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us
Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.

Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Job Description
Join an energising environment working on site in the Ambulance 111 Emergency Call Centres in Auckland or Wellington. It's a fresh, connected approach to health care!

Whakarongorau Aotearoa is a fast-growing leader in Aotearoa New Zealand’s telehealth landscape. We bring together a range of national helplines, including supporting the crucial Ambulance 111 Emergency Call Centres.

Mō tēnei tūranga | About the role
As an Emergency Triage Nurse/Paramedic, you'll be offering essential health and well-being support and advice to people right across New Zealand. You'll join a dynamic and specialist team, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services.

• This role will suit those attracted to working autonomously and independently to apply their well-honed triage skills.
• Provide secondary triage to patients who may not require an ambulance, however may need alternative care pathways or self care advice
• Triage patients over the telephone, to assess and help callers take appropriate action, or utilise the correct level of care for a given problem
• Give advice and support that respects backgrounds and cultures
• Comply with nursing or paramedic codes of conduct and best practice, including respecting patient confidentiality, privacy and individual needs
• Record caller information in our database and following our clinical guidelines and using decision support software

Qualifications
Mōu ake | About you

• NZ Registered Nurse or Paramedic with a current practising certificate.
• Background in paramedicine or general nursing with 3 years' post-registration experience
• Ideally, two years' experience in acute care, primary care or Teletriage
• Excellent communication skills
• Stay calm under pressure
• Confidence to work with technology, tools, and resources
• Must be able to work on site in an Ambulance 111 Call Emergency Call Centre in Auckland, Wellington or Christchurch
• Whakarongorau Aotearoa acknowledges Mana Māori and mātauranga Māori as a professional skill set
• If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.

Additional Information
Ō mātou uara | Our values
E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder