Call Centre And Customer Service, New Zealand

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WEL Networks

Protection Technician

  • Posted 3w ago
  • On Site
  • Full Time
Location

Hamilton

Job Description

  • As a Protection Technician you will support the reliable and effective operation of our netwAnnual salary reviews, paid overtime and on-call allowance
  • Full medical, life and income protection insurance
  • Purchase additional leave!


As a Protection Technician, you will join our highly skilled team of Technicians within the Substation Services team, in supporting the reliable and effective operation of our network and associated substations.

This role includes maintaining and testing relays and protection schemes, along with commissioning brand new schemes as part of capital works.

Responsibilities:

  • Assess safety and functionality of secondary systems and schemes
  • Analyse, design, modify and apply network protection settings
  • Test and commission remote connected equipment
  • Participate in a 24hr callout roster for 24hr fault response and repair
  • Assist with As-building drawings
  • Assist engineering with design of settings/SCADA mapping
  • Liaise with the control centre, NMS Team, engineering, dispatch and operations staff


Skills and Experience:

  • Registered Electrician / Protection Technician with a Technical Certificate / NZCE or equivalent
  • A minimum of 3 years post qualifying experience in the electrical industry
  • Experience in testing and commissioning primary and secondary equipment
  • Demonstrate an uncompromising commitment to workplace safety


Best-in-class Benefits

At WEL, we look after our people and you’ll benefit from a powerful package of benefits:

  • Medical, life, and income protection insurance
  • Flexible working options – time in lieu, ability to purchase additional annual leave, 9 day fortnight, and much more
  • Relocation costs, and
  • An excellent salary package, including annual salary reviews, on-call allowance and paid overtime


We are committed to making sure our people go home safe every day, and with a drug and alcohol-free worksite we will require you to undertake testing as part of your pre-employment health assessment as well as participating in our annual health assessment programme.

About WEL Networks

WEL Networks is unique. We’ve been serving the Waikato for over 100 years, distributing electricity from the national grid so we can power over 100,000 homes and businesses.

With over 320 employees, we’re proudly based in Hamilton and are owned by the community we work for. We play an important role in the region's economic and social development by identifying and investing in new technologies to future-proof our region – and keep our communities flourishing.

Ready to learn more? Start here

We actively value diversity, inclusion and want extraordinary people to join us. It is important to us that we get to experience a little bit of the 'real you' in your application. Check out the full position description for more details.

Applications will be screened as they arrive, and we may move quickly to interview.ork and associated substations. Join our highly skilled team of Technicians today!

Hard Skills Required

  • Relay Testing
  • Protection Scheme Maintenance
  • Equipment Commissioning
  • SCADA Mapping
  • Electrical Design and Analysis

Soft Skills Required

  • Safety Commitment
  • Problem-Solving
  • Team Collaboration
  • Communication Skills
  • Attention to Detail

Benefits and Perks

  • 💼
    Life Insurance
  • 🚚
    Relocation Support
  • ⏰
    Flexible Work
  • 🩺
    Health Insurance
  • 🏎
    Competitive Salary
  • 📈
    Professional Development

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.