Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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EY

Manager or Senior Manager - IT Program Manager - Financial Services

  • Posted 3d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Mā te kahukura ka rere te manu I With wings a bird will fly



At EY we believe that whoever you are, your uniqueness helps us stand apart. We bring together extraordinary people, like you, to build a better working world.



Kei a koe te mana I The choice is yours



What’s in it for you?  

 

Technology is changing the world and we’re at the center of it all. Driven by honest values, an amazing culture, we’re out to unleash the potential of every team across New Zealand and Australia. 



Are you a seasoned leader in IT project management with a knack for steering complex change programs to success? We're seeking a IT Program Manager (Manager or Senior Manager) to join our dynamic team in Auckland. This is a pivotal role where your expertise will drive innovation and transformation within the financial services sector in New Zealand.



In this role you will:


  • Lead and deliver large-scale IT change programs with precision and agility.
  • Foster and maintain robust relationships with vendors and technology partners.
  • Navigate the financial services sectors with your deep industry knowledge.
  • Engage and manage stakeholders effectively, ensuring alignment and clear communication.
  • Utilise your extensive experience to mentor and guide your team towards excellence.



Ō Pūmanawa I What we’re looking for



Here is our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your passion, strengths, what you want to learn, and how far you want to go.  


  • A proven track record of successful delivery in large, complex IT change programs.
  • Demonstrable strength in managing vendor and technology partnerships.
  • Essential experience in the financial services sector, specifically in banking or insurance.
  • Exceptional stakeholder management skills, with the ability to influence and negotiate.
  • A minimum of 10 years' experience in a managerial or senior managerial role.
  • Ideally, a strong professional network within the Auckland area and the broader industry.



Kuhu mai ki a EY I Come, be a part of EY


  • Explore how a career at EY is yours to build at www.ey.com/nz/careerdevelopment
  • Discover how, when and where you can work at www.ey.com/nz/flexibility
  • Learn about our commitment to DE&I at www.ey.com/nz/diversity-inclusiveness
  • Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at www.ey.com/nz/benefits


 

Apply now… we’re over 1,000 perspectives in Aotearoa New Zealand and we’re ready to welcome yours.



Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We hold a collective commitment to continue to drive an environment where all differences are valued, practices are equitable, and everyone experiences a sense of belonging — where people are inspired to team and lead inclusively in their interactions every day. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at  contactrecruitment@au.ey.com . Anything you tell us will be kept completely confidential.



Whāia te iti kahurangi I The exceptional EY experience. It’s yours to build.





Important Notice: End of Year Office Closure



Thank you for your interest in career opportunities at EY. Please be advised that our EY Oceania offices will be closed for the end of year shutdown. This will result in a delay in reviewing applications and responding to queries during this period.


  • Australia, Fiji, and PNG: Offices will be closed from 20 December 2024 to 3 January 2025 inclusive.
  • New Zealand: Offices will be closed from 23 December 2024 to 10 January 2025 inclusive.


We appreciate your understanding and patience during this time. We look forward to reviewing your application and will get back to you as soon as possible once our offices reopen.


EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

Hard Skills Required

  • IT Change Management
  • Stakeholder Management
  • Vendor Management
  • Industry Knowledge (Financial Services)
  • Program Delivery

Soft Skills Required

  • Communication
  • Leadership
  • Negotiation
  • Mentoring
  • Agility

Benefits and Perks

  • 📣
    Referral Bonuses
  • 🚚
    Relocation Support
  • 💪
    Physical Health Workshops
  • ⚖
    Work-Life Balance Support
  • ⌨
    Home Office Budget
  • 🎉
    Employee Discounts and Rewards
  • 🩺
    Health Insurance
  • 🛂
    Visa Sponsorship
  • 🌿
    Wellness Program
  • 🖥
    Computer Assistance
  • 🏥
    Subsidised Health Insurance
  • 📚
    Career Break
  • ⏰
    Flexible Work
  • 👶
    Childcare Support
  • 📱
    Discounted Phone or Internet Plans
  • 🏘
    Work from Home
  • 🧠
    Mental Health Workshops
  • 📈
    Professional Development
  • 💻
    Company Supplied Technology
  • ☕
    Work Café
  • 💚
    Counselling Services
  • 🏎
    Competitive Salary
  • 🩸
    Free Period Products
  • 🎖
    Long Service Rewards
  • 📆
    Paid Volunteer Leave
  • 🏆
    Performance Bonus
  • 💯
    Employee Mentoring Program
  • 🍇
    Fruit Box
  • ❤
    Care and Appreciation
  • 🤱
    Extended Parental Leave

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.