Call Centre And Customer Service, New Zealand

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Woolworths New Zealand

Senior Business Analyst- Cartology

  • Posted 1mo ago
  • On Site
  • Full Time

Job Description

We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Deliver & Enable maximum value to our customers & business
Supportive culture, flexible working and a suite of team benefits!
Role start in the New Year

Ready to make an impact?
We’re looking for a Senior Business Analyst to join our wider Finance team here in Aotearoa reporting to our Finance Manager - eComX & Cartology. The SBA for Cartology plays a key role in partnering with the Cartology Sales team and the commercial buying team, supporting the business in delivering on our revenue and EBIT targets.

The Senior Business Analyst is responsible for supporting the Finance Manager to deliver the company’s financial strategy, deliver key projects and process enhancements in support of that strategy, own the annual budgeting process & monthly reporting cycles and deliver comprehensive suites of analysis and insights to support high performance across the business.

About the Role | Mō te Tūranga
You will be responsible for:

  • Preparing reporting packs and commentary for key stakeholder groups
  • Proactively liaise with relevant teams on monthly and weekly forecast submissions
  • Financial Management of strategic objectives (OPEX and CAPEX) for Cartology, including impact on planning, forecasting, budgeting, measuring benefits, and driving delivery of outcomes.
  • Forecasting, budgeting and reporting for Cartology P&L and Category Manager Cartology revenue targets, evaluating the impact of internal and external events and trends on operating activities and business performance
  • Understand Online systems and processes to drive improvements in efficiency and effectiveness for productivity and financial integrity, especially as processes and systems evolve
  • Proactively providing valuable insights through understanding stakeholder, business and customer wants/needs, working with other internal teams including WOW counterparts
  • Pro-actively rationalise reporting and ad hoc requests, through a culture of continuous improvement


About You | Mōu
To succeed in this role, you will have relevant professional qualifications such as CA/CPA with 3 years+ post qualified experience, coupled with experience within retail/FMCG/eCom sectors which is highly desirable. You will have strong communication, stakeholder management and relationship building skills, along with strong systems experience (SAP and Business Objects) and advanced excel/modelling skills.

Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ
Our purpose is to make Kiwis' lives a little better every day.
We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week. We offer a diverse range of career opportunities across our ecosystem
Countdown Cartology, Vineonline & eComX
Primary Connect
Wholesale Distributors Limited (Fresh Choice)
We are proud to be a Work 180 endorsed employer for all women, view the great work we do here.

Come as you are | Nau mai, whakatau mai
We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.
If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou

Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Hard Skills Required

  • SQL
  • Python
  • MS Excel

Soft Skills Required

  • Communication
  • Data Analysis
  • Business Analysis
  • Data Pipeline Management

Benefits and Perks

  • 🎖
    Long Service Rewards
  • 💼
    Life Insurance
  • ⏰
    Flexible Work
  • 🎉
    Employee Discounts and Rewards
  • ⛽
    Vehicle/Fuel Card
  • 🛂
    Visa Sponsorship
  • 🅿
    Free Parking
  • ⛑
    Uniform Provided
  • 🏎
    Competitive Salary
  • 🚗
    Company Car
  • 🧕
    Inclusive Workspace
  • ☕
    Work Café
  • ⚖
    Work-Life Balance Support
  • 🏘
    Work from Home
  • 🏆
    Performance Bonus
  • 💹
    Employee Stock Purchase Plan
  • 💚
    Counselling Services
  • 🚚
    Relocation Support
  • 🖥
    Computer Assistance
  • 💻
    Company Supplied Technology
  • 💳
    Company Discounts
    5 % staff discount card
  • 🩺
    Health Insurance
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 📣
    Referral Bonuses

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

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Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.