Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Westpac New Zealand

Senior Java Developer

  • Posted 1w ago
  • On Site
  • Fixed Term Contract
Location

Auckland

Job Description

About us
At Westpac New Zealand, our purpose is to Help New Zealanders Succeed. As a Bank and one of New Zealand's leading employers, we are passionate about helping people. We are taking action today to create a better future for the people who bank with us, work with us, invest in us or are part of our broader communities.

Mō te tūranga | About the role
In this key Senior Software Engineer role in the Consumer Lending & Insurance Product Group, you will provide technical expertise working in a community of cross-functional squads, ensuring we build in-line with modern best practices to deliver great value for our customers. This position is a 9-month contract role, offering an exciting opportunity to contribute to impactful projects in a dynamic environment.

We need your help to continue our journey of modernising while ensuring critical business functionality is delivered to our customers. Your experience and knowledge of modern tooling and best practice will be instrumental in helping to maintain our high expectations in quality. As well as your enthusiasm to learn and love of improving in everything you do, whether code refactors or process change or production support.

You are someone that is aware of business, infrastructure, and technical issues to aid in the development and implementation of solutions and anticipate future direction in the tech industry. Your ability to communicate a vision to technical and not-so-technical stakeholders and your ability to listen and adapt to emerging requirements will bring that vision to life.

Solutions architected around microservices, Kafka, monoliths or serverless, your experience in one or more of these technologies will be partnered with an enthusiasm for exploring and learning the others. Existing systems will still need to be supported during this journey, we need someone who can find opportunities for improvement by applying best practice and patterns.

Above all, we believe in simplification and want you to help us drive this, to deliver resilient software faster and more frequently.

Nā tāu rourou | What will you bring?

  • At least 7+ years full Stack Java including JPA/Hibernate.
  • Micro-service design, specification, and implementation
  • RESTful Api design, specification, and implementation
  • Apache Kafka or similar
  • Cloud exp AWS and Aure
  • OpenShift/Kubernetes and Docker or similar orchestration and containerisation
  • Ideally you will also have knowledge and experience of:
  • CI/CD and automation.
  • Security and resilience concerns and patterns
  • Alerting and observation integrations


Please note, that due to the high volume of applicants and our diligent assessment processes, we may take a few weeks to advise of your application outcome and/or next steps. We would sincerely appreciate your patience in this regard.

Hard Skills Required

  • Full Stack
  • Java
  • SDLC
  • Cloud Platforms
  • Agile

Soft Skills Required

  • Coordination
  • Time Management
  • Communication

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 💼
    Life Insurance
  • 📣
    Referral Bonuses
  • 🏘
    Work from Home
  • ⏰
    Flexible Work
  • 🚶
    Ease Back to Work
  • 🏎
    Competitive Salary
  • 💻
    Company Supplied Technology
  • ⚖
    Work-Life Balance Support
  • 💯
    Employee Mentoring Program
  • 💚
    Counselling Services
  • ⛑
    Uniform Provided
  • 👶
    Childcare Support
  • 📈
    Professional Development
  • 🏆
    Performance Bonus
  • 💸
    Payroll Giving
  • 🎖
    Long Service Rewards
  • 🩺
    Health Insurance
  • 📱
    Discounted Phone or Internet Plans

Job Schedule

  • Monday to Friday

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.