Call Centre And Customer Service Jobs in Christchurch

At NZCL, we are dedicated to supporting people with disabilities in New Zealand. Our Disability Support Services reflect our belief that all people deserve to live fully, have equal opportunities, and achieve their ambitions.

We are looking for an energetic and motivated Team Leader for our Residential Houses in Christchurch, supporting a client with high and complex needs.

You will lead a team in supporting them to live as independently as possible. Supporting the person to plan and work towards their goals, making sure the person is at the centre of everything you do, and that the person lives a rich and fulfilling life.

There will be a mixture of morning, afternoon, and evening shifts spanning across the week, so having the flexibility to support your team across a variety of shifts is a key part of this role.

What does the role involve? | He aha te mahi a te mahi

A Team Leader assists people with disabilities to live as independently as possible, as well as leading and motivating their team. Your day will involve a range of responsibilities and could include:

• Activities at home and in the community that are meaningful and purposeful to the people, including maximizing independence and involving Whānau.
• Household duties including meal preparation, daily care routines, and personal cares.
• Working together with a team to implement personal support plans consistently, with effective and positive teamwork and communication.
• Providing people with a warm and nurturing environment to live in, which is inclusive of ideas and feedback so that each person is supported towards their personal goals.

What is in it for you? | He aha kei roto mo koe

As a company we are committed to our employees. We're proud to employ and train the best people in all areas of our organisation and we enjoy a vast degree of diversity within our staff teams.

• Earn competitive pay rates between $23.38 up to $29.10 per hour plus allowance for Team Leader duties.
• Earn while you learn with free training towards NZQA Health & Wellbeing
• Employee benefits, sick/annual leave and more
• PB Tech discount when shopping online
• Discounted 2Degrees phone and broadband plans
• Discounted Southern Cross Health Insurance
• Earn while you learn with free training towards NZQA Health & Wellbeing
• Employee Assistance program service anytime you need health and wellbeing support

What are we looking for? | He aha ta tatou e rapu ana

• Relevant caregiving experience, including personal cares.
• An understanding of the Enabling Good Lives principles, and knowledge on how to apply these into practise is essential.
• A strong understanding of intellectual disability, trauma and autism.
• Ideally leadership experience, or a genuine desire to develop your leadership expertise.
• Ability to tailor your leadership approach to meet individual learning styles.
• A warm, calm, and friendly personality with a passion for supporting people to achieve positive outcomes for themselves.
• A full NZ Driver License and ability to transport passengers confidently and safely in our disability vans.
• Empathy, respect, and cultural awareness is important in this role as the people we support come from diverse backgrounds with varying needs and interests.

If you are passionate about supporting people, then maybe there is a role for you here. Send your request to NZCL.

Mēnā he tangata ngākaunui ana koe ki te tautoko i ngā momo tāngata, tēnā pea, kei konei he tūranga mōu. Tukua mai tō tono ki NZCL.

Please bear in mind all applicants must be a NZ Resident/Citizen or have a valid NZ work permit.