Call Centre And Customer Service, Christchurch

Call Centre And Customer Service Jobs in Christchurch

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Laminex New Zealand

Customer Service Representative

  • Posted 5d ago
  • On Site
  • Full Time
Location

Christchurch

Job Description

Laminex New Zealand forms part of the Building Products division of Fletcher Building. We are a trusted business partner for decorative surfaces and panel products offering expert knowledge and exceptional value to customers. With market leading brands in our portfolio including Formica, Laminex, Melteca, Strandfloor, Lakepine MDF and Caesarstone, Laminex New Zealand offers residential and commercial solutions for all interior spaces from benchtops and cabinetry through to structural flooring, wall lining and commercial joinery.

Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated individual to join our Christchurch team.

As our successful Customer Service Representative, you will be joining our talented team of 13 and will be responsible for providing superior customer service and supporting existing internal and external stakeholders. Daily tasks will involve taking inbound calls primarily from Laminex’s Christchurch/South Island customer base providing accurate information to products and services related enquiries, provide support to regional sales branches, cross selling, and phone sales support to the company Sales Representatives. Also, processing orders, and credits accurately.

This position plays a pivotal part in our organisation and as such you will need to:

  • demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none
  • excellent phone mannerism as interaction with our customers will be solely telephonic
  • execute administration tasks as required in a tidy and accurate manner
  • be a strong team player
  • ability to pick up and understand technical information, as you will be dealing with a wide range of questions relating to varied product offers
  • excellent attention to detail and problem solving skills


To be successful in this role, you will have:

  • 2+ years of experience in a customer service/sales support centric role or Operational role, preferably within the building materials industry
  • you will be customer-focused
  • be confident talking to and influencing people both over the phone
  • you will be computer savvy and have good time management skills
  • be able to build strong relationships with people at all levels


In return, you’ll be joining a well-respected business offering a range of benefits, well-designed training programs, and real opportunities for career advancement that come with being part of the Fletcher Group.

If this sounds like you, we would like to hear from you. Please apply today!

Hard Skills Required

  • Order Processing
  • Sales Support
  • Technical Product Knowledge
  • Customer Inquiry Resolution
  • Data Accuracy

Soft Skills Required

  • Communication
  • Problem-Solving
  • Attention to Detail
  • Team Collaboration
  • Customer Focus

Benefits and Perks

  • 🚚
    Relocation Support
  • 📈
    Professional Development
  • 🌿
    Wellness Program
  • 📚
    Career Break
  • 💚
    Counselling Services
  • 📣
    Referral Bonuses
  • 🛂
    Visa Sponsorship
  • ☕
    Work Café
  • 🏎
    Competitive Salary
  • 🚶
    Ease Back to Work
  • 🏆
    Performance Bonus
  • 🏘
    Work from Home
  • 🎉
    Employee Discounts and Rewards
  • ⏰
    Flexible Work
  • 💹
    Employee Stock Purchase Plan
  • ⚧
    Gender Transition Support
  • 🤱
    Extended Parental Leave
  • 💳
    Company Discounts
  • ⚖
    Work-Life Balance Support
  • 🧕
    Inclusive Workspace
  • 🏥
    Subsidised Health Insurance
  • 💯
    Employee Mentoring Program
  • 🎖
    Long Service Rewards
  • 🅿
    Free Parking

Job Schedule

  • Monday to Friday
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.