Community Services And Development, Wellington

Community Services And Development Jobs in Wellington

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ONE NZ

Team Lead Onsite Support Specialist

  • Posted 1w ago
  • On Site
  • Full Time
Location

Wellington

Job Description

Ko mātou tēnei – our organisation
At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.



We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.



Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role
As Team Lead for the Managed Mobility Specialists in Wellington, you will oversee a customer-focused team, ensuring effective resource management and collaboration with Enterprise and Public Sector customers, Account Managers, and Account Teams.



Your role will involve building strong relationships with internal and external stakeholders, managing a team that looks after the operational environment for large mobile fleets, and ensuring service outcomes and obligations are met or exceeded. You’ll also contribute to the continuous improvement of the Provisioning & Care capability to enhance the customer service experience.



If you're a strong leader with a passion for customer service, this is the role for you!

Ko tō mahi – what you’ll do

  • Lead and develop a high-performing team to consistently meet or exceed both team and individual objectives.
  • Coordinate and maintain information within One NZ, ensuring stakeholder and on-site support staff needs are met.
  • Manage resources and skills to effectively support customers using onsite services.
  • Continuously work to enhance the overall customer experience.
  • Establish and uphold high standards for the delivery of services.
  • Provide clear leadership to drive employee engagement and performance.
  • Set clear development goals for your team and manage performance to ensure growth and success.


Na tōu rourou - what you’ll bring

  • A strong ability to foster agile working environments, encouraging collaboration and adaptability to meet evolving business needs.
  • Proven leadership skills with a focus on driving team performance and achieving outcomes that benefit customers.
  • A customer-centric mindset, consistently striving to improve the customer experience and deliver exceptional service.
  • The ability to build and maintain strong relationships with stakeholders, both internal and external.
  • A proactive approach to problem-solving and resource management in a fast-paced, dynamic setting.
  • A commitment to continuous improvement and development, both for yourself and your team.
  • Outstanding communication skills, both written and verbal.


Nā mātou te rourou – what you’ll get
One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.

  • A fully subsidised Southern Cross health insurance cover for you and your family.
  • Laptop, unlimited data plan, market leading cell-phone for business or personal use.
  • Lifestyle leave where you can purchase an extra week or two of annual leave.
  • Discounts on One New Zealand products, services and much more!



At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.



Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.



Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.

Desired Soft Skills

  • Call Centre Operations
  • Performance Coaching
  • Process Improvement
  • Quality Auditing
  • Goal Setting
  • Leadership
  • Conflict Management
  • Empathy
  • Adaptability
  • Team Development

Benefits and Perks

  • ☮
    Lifestyle Leave
  • 🤱
    Extended Parental Leave
    Primary carers get 22 weeks of salary top-ups plus 26 days of paid leave upon return, with secondary carers receiving a matching 26 days allowance.
  • 🧕
    Inclusive Workspace
  • 🩺
    Health Insurance
    Enjoy fully subsidised Southern Cross health insurance for you and your immediate whanau, life and terminal illness cover, and free flu shots.
  • ⚖
    Work-Life Balance Support
  • 💼
    Life Insurance
  • 💚
    Counselling Services
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 🚚
    Relocation Support
  • 💻
    Company Supplied Technology
    Get the latest smartphones with a market-leading plan and laptop sim card, so you can stay connected and productive anywhere.
  • 🖥
    Computer Assistance
  • 📱
    Discounted Phone or Internet Plans
  • ⏰
    Flexible Work
    Flexible working & work from anywhere (most roles): Work from home, flex your hours, and even work up to 20 days offshore in certain countries around the world for the perfect work-life balance.
  • Work Cafe
  • Gender Transition Suport

Job Schedule

  • Shift Work
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Make a Positive Impact with Community Services and Development Jobs in New Zealand

Are you passionate about helping others and driving change in your community? Then community services and development jobs may be right for you, as they offer fulfilling career opportunities for those dedicated to social causes.

Essential Skills for Community Services and Development Jobs

Success in this field requires a blend of empathy, communication, and problem-solving skills. You'll need to be compassionate, patient, and able to work with people from diverse backgrounds. Understanding community needs and being able to develop and implement effective programs are key. Organisational skills, teamwork, and a solid understanding of local resources and services are required.

Supportive and Collaborative Workplace Culture

The workplace culture in community services and development is typically supportive and collaborative. Teams work closely to design and deliver programs that address various social issues, from housing and health to education and employment. Whether you’re working in a non-profit organisation, a government agency, or a community group, there’s a strong sense of purpose and teamwork.

Competitive Pay and Professional Growth

Pay in community services and development roles varies based on experience, qualifications, and the nature of the job. Entry-level positions offer a moderate salary, with plenty of room for advancement as you gain experience and specialise. Many organisations also offer benefits such as health insurance, retirement plans, and opportunities for professional development. With experience, you can move into higher-paying roles with more responsibility and impact.

Balancing Work and Personal Life

While community services and development jobs can sometimes involve irregular hours, many employers understand the importance of work-life balance. Flexible working arrangements, including part-time and remote work options, are often available.

Start Your Journey in Community Services and Development Today!

If you're driven by a desire to help others and improve your community, consider a career in community services and development. With a wide range of opportunities and the chance to make a tangible difference, it’s a field where your work truly matters.