Call Centre And Customer Service Jobs in Wellington

Strata Title Administration is a successful national business with more than 25 years' experience providing Body Corporate Management services to our clients; unit owners, committees and chairpersons. Our teams are leading in this field, and we believe it's our people, our tools and our ability to tailor how we work with our clients that sets us apart. We exist to grow communities through empowering and educating owners - we make the difficult, easy and the complex understandable.

We have offices in Auckland, Wellington and Christchurch and prioritize offering our staff centrally-located offices, competitive reward packages, hybrid working opportunities, career prospects and growth opportunities and a supportive and exceptional team of colleagues. We value accuracy, our people (both our team and our clients), leading with expertise and integrity, and aim to bring our team together quarterly to celebrate our wins, as well as have an opportunity to spend time away from the day-to-day.

The role

As a Body Corporate Manager you will work as part of a solid, professional team. No two days are the same and the team are all very passionate about what they do, so the successful candidate will be similarly focused and capable of delivering excellent service. Our BCMs work closely with our clients to build strong, long-term relationships, manage their unit titles properties budgets, and ensure legal compliance with the Unit Titles Act and other relevant legislation among other tasks.

This is a permanent, full-time role in which you will report to our Wellington Branch Manager. Your key responsibilities will be:

Building and maintaining working relationships with chairpersons, building managers, committees and owners
Maintaining a working knowledge of the Unit Titles Act and Regulations
Preparing for, organising and chairing meetings (AGM, CM, EGM)
Ensuring administration, service contract and audit requirements are adhered to
Having a sound understanding of budgets and financials as well as administration
Applying professional problem solving and multi-tasking skills
Please note there is some requirement for after-hours work for chairing meetings. We operate a flexi-time policy to account for this and ensure that you have the ability to balance your work and life with this requirement in mind.

About you

You will ideally have previous experience working with clients, managing meetings, budgets, administration and building relationships. You are used to delivering timely and accurate information and interacting with a wider team remotely.

Your skill set as a professional (preferably BC Management, legal, HR, communication or similar fields) will provide the building blocks to be successful in this role. Strata will provide full training on all technical aspects. If you are looking for a new challenge or want to return to the job market - this role may be for you.

The successful candidate will ideally have the following skills and experience.

• Minimum of 2-3 years experience in a similar/comparable role
• A tertiary degree or diploma in management, marketing/communications, law or similar
• Strong verbal and written English skills (additional fluency in any other languages is advantageous)
• Excellent interpersonal, facilitation and negotiation skills
• Microsoft Office Teams experience; knowledge of Rockend is an advantage
• Experience managing multiple stakeholders simultaneously
• Financial nous
• Ability to manage the demands of a rapidly evolving environment
• Excellent attention to detail and strong communication skills

Interested? We'd love to hear from you - click the 'Apply' button now.

Want to know more your future employer? Visit www.stratatitle.co.nz