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Downer New Zealand

SMC- Service Representative

  • Posted 1d ago
  • On Site
  • Contract, Temp
Location

Auckland

Job Description

About Us

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

Job Description
Te kōwhiringa | The Opportunity

Delivering exceptional customer service across the business work groups that continually improves and grows the relationships with our Customers/Clients.

Proactively assisting the SMC to be a centre of excellence by taking ownership, having a positive “can do did do” attitude, being productive and achieving SLAs/KPIs and following through on promises/commitments.

Nga pūkenga matua | Important Skills

  • Proven experience in providing quality customer service through sound communication and customer management skills, including issue and conflict resolution.
  • Proven team player, able to work toward common goals and participate in quality improvements.
  • Demonstrated keyboard skills, proven speed in typing and competence in operating computerized systems such as databases, email and Windows driven packages.
  • Ability to rapidly acquire knowledge (or already have knowledge) of service and products
  • Logical.
  • Attention to detail.
  • Ability to work unsupervised demonstrating independence and drive and ownership and commitment.
  • Team player who supports and actively works towards achieving the team goals.


Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

A role with Spotless can advance your career and expand your skills. We offer you the opportunity to join our diverse and inclusive culture and be part of a great team working in a collaborative environment. We can also offer:

  • Free access to Marram health care benefits and discounted holiday homes
  • Internal promotion encouraged, training and development on offer
  • Discounts for insurance, retail stores, gym memberships and more!


Ko wai mātou | Our Organisation

Want to know more about what it is like to work at Downer? Then head to our People Site https://www.downergroup.co.nz/facilities-management

Me pēhea ki te tono | How to apply

If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 718852.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.

Hard Skills Required

  • Conflict Resolution
  • Customer Service
  • Computer Systems
  • Typing Speed
  • Product Knowledge

Soft Skills Required

  • Attention to Detail
  • Problem-Solving
  • Communication
  • Teamwork

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🔋
    Unlimited Annual Leave
  • 🧕
    Inclusive Workspace
  • 💯
    Employee Mentoring Program
  • 🩺
    Health Insurance
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 💪
    Physical Health Workshops
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • ⏰
    Flexible Work
  • Wellbeing Support
  • Sick Leave
  • Bereavement Leave

Job Schedule

  • Shift Work
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