Marketing And Communications, New Zealand

Marketing And Communications Jobs in New Zealand

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KiwiRail

Customer Service Host

  • Posted 1d ago
  • On Site
  • Part Time
Location

Wellington

Salary

$28 .93/hr

Job Description

  • Position located in Wellington
  • Starting rate: $28.93, per hour
  • Part Time Role, 30 hours per week



He kōrero mō mātou | About us:  

KiwiRail has been connecting New Zealanders for over 150 years. Our vision, Hononga Whaikaha, Oranga mo Aotearoa (Stronger Connections, Better New Zealand), drives us to create sustainable, efficient transport solutions that benefit our people, communities, and environment.  

Teamwork, Collaboration, Safety, & Innovation are at the heart of what we do. By modernising rail and ferry services, KiwiRail is building an exciting future, and you can be part of it.



He whakamārama mō te tūranga mahi | About the role:

As a Customer Host, you’ll be the friendly face delivering an exceptional on-board experience for KiwiRail’s Scenic Trains or Scenic Plus passengers.

You’ll make every journey memorable by providing warm, professional service — from serving high-quality food and beverages to helping passengers with luggage and keeping them informed during disruptions. Your polished presentation and positive attitude will represent the very best of our brand.

This is a fast-paced, physical role on board a moving train, requiring energy, adaptability, and a genuine commitment to passenger care. We welcome applications from those aged 18 years and over, available to start early June 2025.



Key Responsibilities:

  • Provide prompt, professional customer service to passengers throughout their journey
  • Serve food and beverages (including alcohol), maintaining a clean and welcoming environment
  • Offer tailored assistance, from luggage handling to safety updates during disruptions
  • Maintain high standards of personal presentation to enhance the Scenic Plus brand



Ngā pukenga e rapu nei mātou | What you will bring:

We’re looking for individuals who thrive in customer-facing roles and bring energy and care to every task.


  • Experience in customer service, ideally in hospitality or tourism
  • NCEA Level 3 or equivalent
  • Confidence in cash handling and stock management
  • Ability to gain and maintain First Aid, Emergency Procedures, Tunnel & Gas Awareness, Food & Hygiene, and liquor licensing certifications
  • Good physical health and the ability to meet our medical standards
  • Strong interpersonal skills and a passion for great service
  • Ability to work long shifts on your feet, lift up to 20kg, and move with ease on a train
  • A flexible, can-do attitude and team spirit



Nōu te rourou | What’s in it for you:

  • Competitive hourly rate
  • Access to discounted health insurance for you and your whānau
  • A positive and supportive team environment
  • Opportunities for training, development, and career growth within KiwiRail



Kua rite, kia rite | Ready to Make a Difference?



Rā aukati | Applications close: 30th April 2025 unless filled sooner! 

  

Please Note, all successful candidates must undergo and pass a pre-employment medical and drug screen. Due to the nature of this role, we require successful candidates to hold a NZ residence or citizenship

Desired Hard Skills

  • Customer Contact

Desired Soft Skills

  • Teamwork
  • Interpersonal Skills
  • Customer Service Skills

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
    EAP, Employee Assistance Programme, Study Grants, Travel Privileges on Great Journeys of New Zealand and InterIslander.
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 🛂
    Visa Sponsorship
  • 🎉
    Employee Discounts and Rewards
    The NZ Rail Staff Welfare Trust- The Trust offers reimbursement of medical expenses for members and their families, access to affordable holiday homes, and group discounts on additional insurances.
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • 💻
    Company Supplied Technology
  • ⛑
    Uniform Provided
  • ⏰
    Flexible Work
  • Bereavement Leave
  • Wellbeing Support
  • Sick Leave
  • Extended Annual Leave
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Dive into the World of Marketing and Communications

Marketing and communications are all about creativity, strategy, and connecting with audiences through online and traditional channels. Professionals in this field craft compelling content and design impactful campaigns to make brands shine and achieve business goals.

Key Skills for Marketing and Communications Jobs

Sought after skills differ depending on the job title, however, the most common hard skills include messaging design, psychology, content creation, research and analysis, and advertising platforms. The most valuable soft skills are communication, creativity and collaboration.

What's Workplace Culture Like?

Creativity is king in marketing and communications. Brainstorming sessions are the norm, and innovative ideas are celebrated. Teams collaborate to develop strategies that captivate audiences and drive results. Continuous learning is vital to stay updated with industry trends.

Offices in this field buzz with energy and feature creative spaces. Flexible working hours accommodate the creative process and client needs, making it a dynamic and enjoyable environment.

Competitive Pay in Marketing and Communications

Marketing and communications roles offer competitive salaries. Entry-level positions start moderately, but experience and specialisation can significantly increase earning potential. Performance-based bonuses and incentives reward successful campaigns.

Balancing Work and Life

Work-life balance is prioritised in this industry. While deadlines and events can add pressure, many organisations offer flexible work arrangements and remote work options. This helps maintain a healthy balance between professional and personal life.

Is Marketing and Communications a Good Fit for You?

If you're seeking a career that leverages creativity, collaboration, and continuous learning, marketing and communications might be perfect for you. From designing eye-catching ads to crafting resonant messages, each day brings new challenges and rewards.