Human Resources And Recruitment, New Zealand

Human Resources And Recruitment Jobs in New Zealand

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84 Recruitment

Service Delivery Specialist

  • Posted 1mo ago
  • On Site
  • Fixed Term Contract
Location

Auckland

Salary

$70  -  $80 k/yr

Job Description

Join a dynamic and forward-thinking team where your skills in communication, coordination, and IT service management will make a tangible impact.

Why This Opportunity?
This role offers a perfect blend of technical challenge and customer-focused delivery. You'll get exposed to a large-scale programme of work that aims to future proof Schools cross Aotearoa. Based in Auckland, you'll be a key person to ensure services run smoothly and efficiently.

About the Role
As a Service Delivery Specialist, you’ll be the bridge between extenral clients and internal teams. You’ll play a critical role in managing IT service delivery to ensure it meets business needs, all while maintaining the highest standards of quality and efficiency.

What You'll Be Doing:

  • Customer-Focused Service Delivery: Act as the primary contact for clients, ensuring their needs are met with exceptional service and clear communication.
  • IT Coordination & Support: Collaborate with technical teams to manage incidents, service requests, and issues, ensuring prompt resolutions and updates.
  • Process Enhancement: Assist in refining service delivery processes, driving improvements that enhance customer satisfaction and operational efficiency.
  • Performance Monitoring: Track key performance indicators and provide reports that drive insights into service delivery outcomes.
  • Proactive Issue Management: Identify potential service risks and implement preventive solutions to minimize disruptions.


What We're Looking For:

  • A background in IT service delivery, customer support, or similar roles, with a strong emphasis on service management and communication.
  • Organiaational and multitasking abilities, with a proactive approach to problem-solving.
  • Familiarity with ITIL principles, service management tools and experience supporting ICT projects will be a distinct advantage.
  • A natural talent for building relationships with both clients and team members.


What’s in It for You?

  • A supportive and collaborative team environment.
  • Opportunities for professional growth and career development.
  • The chance to work on diverse projects in a dynamic sector.
  • A competitive salary package


If this sounds like your next big opportunity, apply now!

Hard Skills Required

  • IT Service Management
  • Incident Resolution
  • ITIL Framework Proficiency
  • Performance Reporting
  • Process Improvement

Soft Skills Required

  • Clear Communication
  • Customer Relationship Management
  • Problem Solving
  • Time Management
  • Team Collaboration

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 🤗
    Here for Good Leave
  • 🎂
    Birthdays Off
  • ❤
    Care and Appreciation
  • 🏘
    Work from Home

Job Schedule

  • Shift Work
  • Monday to Friday
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Jump into an Exciting Career in Human Resources and Recruitment

Are you a people person with a knack for understanding what makes others tick? Human Resources and Recruitment jobs in New Zealand may be right for you! They include a variety of opportunities for individuals who excel in communication, problem-solving, and organisational skills. Whether you’re managing employee relations, developing policies, or finding the perfect candidate for a job, this field is essential to the success of any organisation.

Essential Skills for Human Resources and Recruitment Jobs

To thrive in HR and Recruitment, you’ll need strong interpersonal skills, the ability to communicate effectively, and a deep understanding of employment laws and regulations. Skills in conflict resolution, strategic planning, and performance management are also crucial. Proficiency in HR software and tools can help streamline tasks, making the recruitment process more efficient. Whether you’re conducting interviews, designing training programs, or handling employee benefits, being detail-oriented and empathetic will set you apart.

Supportive and Dynamic Workplace Culture

HR and Recruitment professionals work in a variety of settings, from corporate offices and recruitment agencies to non-profit organisations and government departments. The workplace culture in these roles is often supportive and collaborative, with a strong focus on employee well-being and organisational development. You’ll be part of a team that values diversity, inclusivity, and continuous improvement, helping to foster a positive and productive work environment.

Competitive Pay and Career Advancement

Salaries in HR and Recruitment roles vary based on experience, qualifications, and the size of the organisation. Entry-level positions offer a solid starting salary, with ample opportunities for advancement as you gain experience and specialise. Many HR professionals progress to senior roles, such as People Manager or Recruitment Director, which come with increased responsibilities and higher pay.

Balancing Work and Personal Life

HR and Recruitment roles typically offer a good work-life balance, with standard office hours and the possibility of flexible working arrangements. Many employers provide options for remote work, part-time schedules, and other accommodations to help you balance your personal and professional life.

Get Started with a Career in Human Resources and Recruitment!

If you’re ready to help shape the future of organisations and support employee growth and development, consider a career in Human Resources and Recruitment in New Zealand.