Customer Service Queen Jobs in New Zealand

Position Overview
Massey University's Student Health and Counselling Services are seeking a dynamic Receptionist to provide exceptional customer service and comprehensive administrative support. You will be the first point of contact for students, patients, and staff, ensuring a welcoming and professional experience for all. The role supports the efficient functioning of both the Health and Counselling services and is based on our Pukeahu Wellington Campus.

This is a part time position of 22.5 hours, 3 days a week working Monday, Thursday and Friday 8.30am to 4.30pm.

Key Responsibilities:

• Provide friendly and efficient reception services, including managing appointments for doctors, nurses, and counsellors.
• Handle enquiries in person, over the phone, and via email.
• Process patient enrolments, maintain accurate records, and manage patient correspondence.
• Support finance-related tasks, including payment processing and ACC claims.
• Assist with general administrative tasks, including filing, photocopying, and managing office supplies.

Key Relationships:
Internal: Health and Counselling staff, Student Life, and other university departments.
External: Te Whatu Ora, Tū Ora (PHO), ACC, and GP providers.

Qualifications and Experience:

• Tertiary qualification is desirable.
• High level of computer literacy is essential, including proficiency in Microsoft Office.
• Experience in a GP, Primary Health Organisation (PHO), or ACC environment is desirable.
• Previous experience in reception or customer service roles is essential.
• Knowledge of MedTech or similar electronic health record systems is an advantage.

The salary band for this role is $48,036 to $63,675 based on skills and experience.

Why Massey University? Join a world-class university that embraces Te Tiriti o Waitangi principles and fosters a supportive, inclusive environment. As part of our commitment to student wellbeing, this role offers an opportunity to contribute meaningfully to the health and success of our diverse student population.

The employment setting will involve work with people across the lifespan and applicants will be required to comply with the requirements of the Vulnerable Children Act 2014 and the Vulnerable Children (Requirements for Safety Checks of Children’s Workers) Regulations 2015.

Applications will be reviewed upon receipt and appointments may be made prior to the closing date.