Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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BNZ

Senior Partner

  • Posted 1w ago
  • On Site
  • Full Time
Location

Whangārei

Job Description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

Due to an internal promotion, we currently have a unique opportunity for an experienced banking professional to progress their career in an equally challenging yet rewarding role, where you will lead, coach, and develop a team of Commercial and Business Partners.

We sat down with our Head of Commercial, Agri & Business, who let us know the following about the role:

What does a day in the life of a Senior Partner look like?

  • Working closely with the Head of Commercial, Agri & Business to develop and implement annual business plans and market strategies which promote the growth of BNZ Partners market share.
  • Ensuring Partners understand their roles and what is required to achieve success through constructive performance conversations.
  • Encouraging knowledge transfer / best practice / leverage of experience, to improve the overall achievement of the Partnership and Regional teams.
  • Maintaining the credit quality of the lending book of the team through the assessment of lending proposals, analysing financial information, and agreeing lending proposals in consultation with Credit.
  • Complying with external legislation, bank standards and internal operating policies and procedures relevant to the position.


What is the team culture and environment like?

You will be leading a team of Partners and Associate Partners across the Northland region. This is a diverse role with a team of both fresh new faces and BNZ veterans. It is a fast-paced environment, so if you enjoy prioritising, being focused and working as part of a high performing team then this is the opportunity for you.

What is the most exciting thing about this opportunity?

The most exciting thing is being able to lead and motivate a team, developing them professionally to achieve success and serve our customers brilliantly.

What will success look like for the candidate in this role?

Success = a happy, engaged and professional team delivering at a high level for our customers.

You will also be able to add value by acting as a role model when it comes to building a strong brand in market, serving our customers brilliantly and helping our communities prosper.

What attributes will this person have in order to be successful?

We are looking for a proactive self-starter with excellent communication skills, who is able to challenge the status quo to improve the effectiveness and the efficiency of the team.

A key requirement is to have a deep knowledge of financial products and services, along with strong technical capability and a passion for helping people reach their potential. You will also have a proven track record of leading a team, preferably gained within a customer facing environment within the financial services industry.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Hard Skills Required

  • Financial Product Knowledge
  • Lending Assessment
  • Market Strategy Development
  • Credit Analysis
  • Team Leadership

Soft Skills Required

  • Communication
  • Coaching
  • Problem Solving
  • Stakeholder Management
  • Proactivity

Benefits and Perks

  • 📣
    Referral Bonuses
  • 💯
    Employee Mentoring Program
  • 💼
    Life Insurance
  • 🌿
    Wellness Program
  • 🧕
    Inclusive Workspace
  • ⏰
    Flexible Work
  • 🏥
    Subsidised Health Insurance
  • 🏛
    Fully Paid Jury Service
  • 🩺
    Health Insurance
  • 🚶
    Ease Back to Work
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 💚
    Counselling Services
  • 🧠
    Mental Health Workshops
  • 📱
    Discounted Phone or Internet Plans
  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • ⚖
    Work-Life Balance Support
  • 🩸
    Free Period Products
  • 🏎
    Competitive Salary
  • ⛑
    Uniform Provided

Job Schedule

  • Shift Work

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.