Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Absolute IT

Cloud / Digital Analyst

  • Posted 2w ago
  • On Site
  • Full Time
Location

Wellington

Salary

Up to $120 k/yr

Job Description

  • Strong expertise in cloud native environments, DevOps, and CI/CD.
  • 5 weeks annual leave, flexible wfh arrangements
  • Hands-on experience with modern development, data analysis, and Agile methodologies


ABOUT THE COMPANY

Our client is a responsible for providing up-to-date information through digital products to enable New Zealanders to make informed decisions for their business. This includes general updates, critical warnings and advisories, as well as bespoke reports vital to the safe ongoing operations of New Zealand industries and organisations.


ABOUT THE ROLE

Our client is looking for a technical expert with an analytical mindset who is eager to tackle a challenge. As a part of our clients’ transformation from a legacy application environment to a cutting-edge cloud services organisation, this role has been newly created to be the bridge between the architectural and development teams.

As the ideal candidate you will have a strong technical background and will have a hands-on knowledge of cloud native environments, DevOps, CI/CD, microservices and containerisation. To be successful in this role you will be capable of utilising your knowledge to understand and identify what technical tools to deploy for different use cases. You will also be confident leading from the front, gathering requirements and using these to generate processes and structures for efficient operation in ambiguous environments.

This is a rare opportunity play a central role in all aspects of an organisational realignment, where you will be able to truly showcase your abilities as a jack of all trades and have an influence right across the organisational landscape. This is an excellent opportunity for someone from a technical background with business facing skills to develop themselves towards opportunities to lead at a strategic level!

DUTIES

  • Work directly with the architecture team to replace technical debt.
  • Produce and articulate proof of concept designs to development teams.
  • Create new processes and frameworks to reflect business requirements and increase technical and agile optimisation.
  • Technically strong in serverless cloud environments working closely with service designers and architects to design solutions


SKILLS & EXPERIENCE

  • Experience with SDLC, cloud services, cloud native environments, modern development languages and support structures
  • Hands-on knowledge of DevOps, CI/CD, Microservices and Containerisation.
  • Knowledge of Agile methodologies.
  • Prior experience with Data Analysis.
  • Experience working with Architects/Business Leaders to translate customer requirements into technical solutions.
  • Ability to engage stakeholders at all levels.
  • Very strong communication skills to bridge the gap between customer facing products and bespoke IT solutions.


BENEFITS

  • 5 weeks annual leave
  • Flexible working hours and attractive hybrid working environment
  • 10 days sick leave from day 1 at the company
  • Great work life balance and flexibility
  • Learning and Development and Mentorship programme
  • Exciting transformation work


HOW TO APPLY

Click the APPLY button and include your resume and cover letter or for further information please email Paul at paul.kelly@absoluteit.co.nz

Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

Hard Skills Required

  • Software Development Lifecycle (SDLC) Understanding
  • DevOps & CI/CD Proficiency
  • Cloud Native Expertise

Soft Skills Required

  • Stakeholder Engagement & Communication
  • Problem-Solving & Adaptability
  • Leadership & Collaboration

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.