Call Centre And Customer Service Jobs in New Zealand

Date: 18 Dec 2024
Location: Central Auckland, NZ, 1010
Company: Auckland Council

• Are you a passionate leader?
• This is a fantastic opportunity to contribute to Auckland’s outcomes.
• Join a team that is vibrant, experienced, and collaborative
• Full-time, fixed-term opportunity until 30 June 2025 to lead a cross-functional team in the digital space.

He angitūtanga: The opportunity
We are recruiting for a dynamic Digital Manager to lead one of three portfolio teams, providing leadership and effective management of a cross-functional team. In this role, you will oversee creating and delivering innovative, customer-centric digital solutions while managing the content lifecycle. Collaborating with key stakeholders, you’ll ensure all solutions meet customer needs, align with strategic and operational standards, and deliver high-quality outcomes, including self-service options where possible.

Key responsibilities include

• Maintaining the integrity of website information architecture and metadata, optimizing content for SEO, and ensuring compliance with guidelines, legislation, and best practices.
• You will champion a collaborative, innovative culture within the digital team, driving improvements and enhancing customer experiences.
• This role also involves fostering knowledge sharing across teams and engaging staff to promote innovation. If you have a background in digital or communications, alongside proven leadership skills, this could be the opportunity for you.

Click this link to access the position description.

He kōrero mōu: About you
We are looking for a skilled Digital Manager with a strong background in the digital industry and proven leadership experience. You should ideally have a tertiary qualification in communications, social sciences, or related fields, along with a business or people management qualification plus 9+ years of experience in the digital sector, including 5+ years leading technical specialists in customer-facing or operational roles. Expertise in information architecture, usability, user experience, and web-based technologies such as HTML, CSS, CMS, SEO, and Adobe Experience Manager is essential, as well as substantial experience using Microsoft applications and influencing decision-making processes.

Furthermore strong collaboration and interpersonal skills are key, with a proven ability to assess customer and business needs and work effectively with stakeholders to achieve objectives. A solid understanding of the New Zealand Government Web Toolkit, WCAG 2.2 standards, user-centric design principles, and writing for web and mobile platforms is required. If you are an experienced leader with a passion for delivering customer-focused digital solutions, this is an excellent opportunity to make a meaningful impact.

Ngā āhuatanga kei a mātou: What we offer
Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

In return for your hard work, you can expect a flexible and supportive work environment. Ehara taku toa, he takitahi, he toa takitini. My success is not mine alone, but the success of many.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership, Kiwisaver employer contribution additional to your base salary offered and a range of other partnership discounts! Click this link to find out more.

If you have questions about this role, email me directly at kennedy.sua@aucklandcouncil.govt.nz

Me Tono Ināianei!: Apply Now!

Applications close: Friday 10 January 2024. Please note all applicants will be reviewed and contacted after Friday 10 January 2025.

#workingforauckland #digital #leadership #opportunity

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.