Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Westpac New Zealand

Senior Data Engineer - Informatica

  • Posted 6d ago
  • On Site
  • Full Time
Location

Wellington

Job Description

Mō te tūranga | About the Role
The role provides stable, enterprise-scalable data platform services for all WNZL data consumers. The role helps to enable a broader programme of work providing data for the bank and aligning with WNZL data strategy. It also incorporates after hours production support on a rostered basis for a number of applications with customer-facing outcomes.

• Maintain Informatica Platforms (On prem & Cloud) for regular fixes, configuration, vulnerabilities fix and troubleshooting of Informatica platforms
• Offer an Informatica platform services (both onprem & cloud) that enables teams to connect and respond, ensuring our data is transparent, reliable and compliant - that allow us to leverage governed, trusted, self-service access.
• Manage Informatica Platforms (onprem and cloud) for regular hot fixes, configuration, vulnerabilities fix and troubleshooting of Informatica platform
• Collaborate with business stakeholders to gather requirements and define best practices.
• Develop and implement ETL processes using Informatica platforms & ensuring that changes in upstream systems are managed and handled.
• Monitor ETL jobs, provide troubleshooting and diagnostic support. Incident, problem, and service outage management
• Identify and mitigate risk across the Informatica platforms.
• Undertake developer and production support / On-call support on a rotating roster.
• Support and mentor junior engineers as required.

Nā tāu rourou | What will you bring?
• Relevant degree preferred
• 3+ years of data Governance experience - data catalogs, lineage, glossary & quality
• Informatica suite of products - Enterprise Data Catalog, Data Quality, IDMC)
• Good experience in SQL & Unix
• Strong knowledge in Data Lineage
• Understanding of database fundamentals
• CICD and Jira experience
• Scripting and automation experience
• Platform and data analytics experience
• Working with different file formats and databases

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Hard Skills Required

  • Software Engineering

Soft Skills Required

  • Communication
  • Problem Solving
  • Collaboration
  • Leadership
  • Adaptability

Benefits and Perks

  • ⛑
    Uniform Provided
  • 🏆
    Performance Bonus
  • 💻
    Company Supplied Technology
  • ☮
    Lifestyle Leave
  • 👶
    Childcare Support
  • 🧕
    Inclusive Workspace
  • 📱
    Discounted Phone or Internet Plans
  • 🏘
    Work from Home
  • 📈
    Professional Development
  • 📆
    Paid Volunteer Leave
  • 🤱
    Extended Parental Leave
  • ⏰
    Flexible Work
  • 🏎
    Competitive Salary
  • 💚
    Counselling Services
  • 💼
    Life Insurance
  • 🚶
    Ease Back to Work
  • 💯
    Employee Mentoring Program
  • 🎉
    Employee Discounts and Rewards
  • 💸
    Payroll Giving
  • 🩺
    Health Insurance
  • 📣
    Referral Bonuses
  • 🎖
    Long Service Rewards
  • ⚖
    Work-Life Balance Support
  • 🏥
    Subsidised Health Insurance

Job Schedule

  • Monday to Friday

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

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Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.