Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

Canonical

Software Engineer - Data Infrastructure - Kafka

  • Posted 4w ago
  • Remote
  • Full Time

Job Description

Canonical is building a comprehensive automation suite to provide multi-cloud and on-premise data solutions for the enterprise. The data platform team is a collaborative team that develops a managed solutions for a full range of data stores and data technologies, spanning from big data, through NoSQL, cache-layer capabilities, and analytics; all the way to structured SQL engines (similar to Amazon RDS approach).

We are facing the interesting problem of fault-tolerant mission-critical distributed systems and intend to deliver the world's best automation solution for delivering managed data platforms.

We are looking for candidates from junior to senior level with interests, experience and willingness to learn around Big Data technologies, such as distributed event-stores (Kafka) and parallel computing frameworks (Spark). Engineers who thrive at Canonical are mindful of open-source community dynamics and equally aware of the needs of large, innovative organisations.

Location: This is a Globally remote role

What your day will look like
The data platform team is responsible for the automation of data platform operations, with the mission of managing and integrating Big Data platforms at scale. This includes ensuring fault-tolerant replication, TLS, installation, backups and much more; but also provides domain-specific expertise on the actual data system to other teams within Canonical. This role is focused on the creation and automation of infrastructure features of data platforms, not analysing and/or processing the data in them.

  • Collaborate proactively with a distributed team
  • Write high-quality, idiomatic Python code to create new features
  • Debug issues and interact with upstream communities publicly
  • Work with helpful and talented engineers including experts in many fields
  • Discuss ideas and collaborate on finding good solutions
  • Work from home with global travel for 2 to 4 weeks per year for internal and external events


What we are looking for in you

  • Proven hands-on experience in software development using Python
  • Proven hands-on experience in distributed systems, such as Kafka and Spark
  • Have a Bachelor’s or equivalent in Computer Science, STEM, or a similar degree
  • Willingness to travel up to 4 times a year for internal events


Additional skills that you might also bring
You might also bring a subset of experience from the followings that can help Data Platform to achieve its challenging goals and determine the level we will consider you for:

  • Experience operating and managing other data platform technologies, SQL (MySQL, PostgreSQL, Oracle, etc) and/or NoSQL (MongoDB, Redis, ElasticSearch, etc), similar to DBA level expertise
  • Experience with Linux systems administration, package management, and infrastructure operations
  • Experience with the public cloud or a private cloud solution like OpenStack
  • Experience with operating Kubernetes clusters and a belief that it can be used for serious persistent data services


What we offer you
Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.

  • Fully remote working environment - we’ve been working remotely since 2004!
  • Personal learning and development budget of 2,000USD per annum
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Parental Leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues twice a year
  • Priority Pass for travel and travel upgrades for long haul company events


About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal-opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.


Soft Skills Required

  • Communication Skills
  • Collaborative
  • Stakeholder Management

Job Schedule

  • Shift Work

Company Video


Report This Job

Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.