Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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Alexander James

Change Specialist

  • Posted 5d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

The Role:

Our client is seeking a dedicated Change Management Specialist to play a key role in guiding our teams through strategic change initiatives, ensuring smooth transitions and long-term success. You will be responsible for developing and implementing change strategies, fostering organisational adaptability, and ensuring the successful adoption new business processes, systems and technology, job roles, and organisational structures.

Key Responsibilities:

  • Design and implement effective change management plans for projects.
  • Partner with leadership and teams to evaluate change impacts and align efforts with company objectives.
  • Engage stakeholders through clear communication and collaboration.
  • Develop and deliver training and resources to facilitate process and tool adoption.
  • Anticipate and address potential challenges and resistance to change.
  • Track and adjust change initiatives based on progress and feedback.


Qualifications:

  • Bachelor's degree in Business, Organisational Development, Human Resources, or a related field.
  • Proven track record of successfully managing complex change initiatives.
  • Strong interpersonal skills with the ability to influence and build relationships at all levels.
  • Excellent communication, facilitation, and presentation skills.
  • MS Office suite user expertise (Excel, Word, Powerpoint, Teams,
  • Sharepoint).


How to Apply:

Please submit your CV online today, or reach out to the team for more details on this exciting opportunity.

Please note, we are only accepting candidates already based in NZ with full working rights and who can start ASAP.

Hard Skills Required

  • Change Management Frameworks
  • Training Development
  • Impact Analysis
  • Project Management Tools
  • Advanced MS Office Skills

Soft Skills Required

  • Change Leadership
  • Communication
  • Stakeholder Engagement
  • Problem-Solving
  • Adaptability

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.