Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

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ASB Bank Limited

Senior Financial Analyst - Business Partnering

  • Posted Today
  • On Site
  • Full Time
Location

Auckland

Job Description

At the heart of ASB is us, working together. Our Values of Caring, Passion, Integrity, United, and Courage are the characteristics that best describe who we are and what we stand for. We are consistently recognised as one of NZ's top employers of choice with a highly engaged, diverse and talented workforce. 

Mo te tūranga | About the Role:

As a Senior Financial Analyst, you will primarily collaborate with the business to create budgets, forecasts, and reports for business initiatives that fulfil both local and group-wide requirements. You will also engage in continuous process improvement programmes with a focus on automation, accuracy, relevancy and timeliness of data and reporting. Apart from this you will also be responsible to:

  • Deliver high quality, accurate and on-time reporting, insights and analytics.
  • Work collaboratively with senior leadership team to provide analysis and reporting to the Business to drive improved business outcomes.
  • Maintain and strengthen engagement with a broad community of stakeholders
  • Lead and support productivity initiatives Financial Services while provide expertise and guidance to enhance the team's skills and knowledge.


Ngā mea kia whai angitū ahau? | What do I need to be successful?

  • Proficient in Excel with advanced data manipulation and analysis skills
  • Demonstrated experience in engaging and managing stakeholders effectively.
  • Advanced analytical abilities, capable of working with complex data to generate meaningful insights
  • Strong problem-solving skills, adept at navigating and resolving challenges in complex environments
  • Excellent written and presentation skills, with confidence in presenting to and communicating effectively with senior management


Te mahi ki ASB | Working for ASB:

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth.

We offer a flexible and supportive work environment with industry leading benefits that include Choice options, Health, Life and Income protection insurance plus several leave benefits.

Me pēhea te tono | How to apply?

If you are keen, ambitious and enjoy variety then this could be the opportunity for you, please click "Apply" and make sure to attach a cover letter… We would love to hear from you!

Hard Skills Required

  • Financial Analysis
  • Budgeting & Forecasting
  • Advanced Excel

Soft Skills Required

  • Stakeholder Management
  • Analytical Thinking
  • Communication Skills

Benefits and Perks

  • 🏆
    Performance Bonus
  • 🎉
    Employee Discounts and Rewards
  • 🏘
    Work from Home
  • ⚖
    Work-Life Balance Support
  • ⏰
    Flexible Work
  • 🧠
    Mental Health Workshops
  • 📈
    Professional Development
  • ☕
    Work Café
  • 🧕
    Inclusive Workspace
  • 🏎
    Competitive Salary
  • 🤱
    Extended Parental Leave
  • 💼
    Life Insurance
  • 🍇
    Fruit Box
  • 🎖
    Long Service Rewards
  • 💸
    Payroll Giving
  • 🌿
    Wellness Program

Job Schedule

  • Shift Work

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.