Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

Oranga Tamariki

Casual Residential Youth Worker - Te Kohanga Remand Home

  • Posted 1w ago
  • On Site
  • Casual
Location

Whakatāne


Salary

$26 /hr


Job Description

We have the opportunity to join the Youth Justice team of Rotorua at our Te Kohanga Remand Home as a Casual Residential Youth Worker.

What is Te Kohanga Remand Home?

It is a restorative group home, working with rangatahi aged 14 to 17 who are on remand in their processes with the Youth Court. This home operates 24/7, 365 days a week in tandem with the Te Maioha Youth Justice facility. We offer a variety of interesting, educational, and fun activity programmes for our young people while they stay with us. A few examples of the activities we offer might include cooking classes, gaming and sports tournaments, vocational and cultural demonstrations, and lessons with leaders from the local community and much more!

Mō te tūnga | About the role:

Our Residential Youth Workers enrich the lives of our tamariki and maximise learning opportunities and engagement with positive role models. They work alongside our partners to build high-trust relationships and help tamariki develop the skills, behaviours, and attitude they will need to meaningfully contribute to their whānau and their community. They understand that the causes of offending are complex, and that successfully dealing with young offenders demands action beyond simple punitive measures.

Guiding behavioural change is a massive task and means our kaimahi have many responsibilities, including:

  • Ensuring that a safe and secure environment is maintained for the benefit of the rangatahi, staff and the community
  • Supporting young offenders in their personal growth and rehabilitation with a focus on health, education, training and employment
  • Working with rangatahi to help them build and strengthen relationships with their whānau and communities and encouraging them to act on referrals to services
  • As a Casual, you will be required to cover the shifts of our Residential Youth Workers. This is not a 9 to 5 job - the successful candidate would be required to provide cover as and when required to support our permanent Residential Youth Workers staff and you could be asked to work any day of the week from Monday to Sunday, including Public Holidays.


Ngā pūmanawatanga ōu | What you will bring:

We value our kaimahi and the wide range of skills and experiences they have. We want to hear from you if you have:

  • The ability to build positive relationships with a wide range of people whether it be through your experience in customer service, coaching, engaging in your community or experience working with rangatahi in positive and proactive ways
  • Studied psychology, social sciences, social work, sports, arts or teaching and you want to bring those learnings to life in meaningful way by applying your skills to rangatahi in need of your help every day (beneficial but not required). Life learnings are equally important and we value the life experience of our staff bring to this practical and challenging role.
  • Excellent verbal and written communication skills with the ability to work with others and contribute to a supportive and inclusive team.
  • Knowledge of Tikanga and Te Reo which is an advantage - Oranga Tamariki is committed to developing our kaimahi to develop this important capability.
  • Willingness and ability to work across a roster that covers mornings, evenings, weekends and public holidays
  • An appropriate level of physical fitness that will allow you to safely support and interact with rangatahi
  • In this role you need to have the right to work in New Zealand, either as a NZ citizen or permanent resident, or by holding a valid work visa. You also need to have a clean New Zealand driver's license as you will be required to drive as part of your job. You will also need to be able to meet the safety checking and police vetting requirements required under the Children's Act.



Nōu te rourou | What's in it for you:

This position pays $26.00 per hour + 8% holiday pay on hours worked. There is a variety of shifts available as residences operate 24/7.

We offer training and professional development so that you can thrive and grow, including a 6-week, full time (9am to 5pm) paid, training induction programme that will set you up for success. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi. To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/.

Me pēhea te tuku tono | How to Apply:

Apply online with your CV and Covering Letter telling us why you are interested in the role.

If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address. If you have any questions about role, please contact info_recruit@ot.govt.nz


Applications close: Wednesday 22 January 2025.

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.


Hard Skills Required

  • Understanding of Trauma-Informed Care
  • Behavior Management Techniques
  • Cultural Competence

Soft Skills Required

  • Empathy
  • Patience
  • Resilience
  • Emotional Stability
  • Effective Communication Skills

Additional Compensations

  • 8% Holiday Pay

Job Schedule

  • Shift Work

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