Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!
In the ASB Financial Crime and Investigations team we are proud to play a vital role in protecting our Customers, Organisation, and the Community against the impact of Financial Crime. As part of the Customer Offboarding Team, you will be a contributor in the Financial Crime Operations Centre of Excellence, where we are responsible for mitigating risk within the bank's portfolio by liaising directly with customers to ensure a smooth offboarding experience.
This is a critical permanent role in the end-to-end management of financial crime to comply with Anti Money Laundering (AML) / Counter Terrorism Financing (CTF) legislation, Sanctions obligations and ASB regulatory requirements.
You will liaise with internal and external stakeholders, owning and managing the offboarding process of customers from various backgrounds and business units. You will engage directly with ASB customers and assisting them through the offboarding process.
Te tūranga | The role:
- Support the Manager by ensuring the completion and appropriate remediation of cases to meet our legislative obligations.
- Have strong communication skills and able to de-escalate stressful conversations.
- Resilient when dealing with difficult customers.
- Adhere to internal policies regarding customer offboarding.
- Ensure accurate and detailed records are maintained.
- Personally develop and maintain a strong risk focus. Understand the risks of your business to be able to identify and escalate where appropriate.
Ngā mea kia whai angitū ahau? | What do I need to be successful?
- Strong attention to detail, with the ability to ensure confidentiality is always maintained.
- Excellent written and oral communication skills.
- Ability to work autonomously and deliver right first-time outcomes with minimal oversight.
- Risk awareness and risk mitigation strategies.
- Operational knowledge of Banks internal systems, policies and products would be advantageous.
Te mahi ki ASB | Working for ASB
ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB.
We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
At ASB, we value innovation, integrity, and a commitment to excellence. Apply now to join a dynamic team dedicated to driving positive change in financial crime management through cutting-edge projects and collaborative leadership!
Me pēhea te tono | How to apply?
If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
